Mental Health Workshops

Wellness Program

Flexible Work

Long Service Rewards

Ease Back to Work

Employee Mentoring Program

Paid Volunteer Leave

Competitive Salary

Gender Transition Support

Fully Paid Jury Service

Employee Discounts and Rewards

Performance Bonus

Inclusive Workspace

Extended Parental Leave

Life Insurance

Referral Bonuses

Rainbow Tick

Women Leadership

Neurodiverse

Community Focused

Living Wage

INZ Accredited Employer

Unionisation

Professional Development

Your Role with Us As a Risk Management Specialist, Technology, you will play a key role in helping AIA strengthen and evolve its risk management framework across a dynamic technology environment. Working closely with business leaders, project teams, and risk stakeholders, you will provide trusted advice that supports informed decision-making and protects outcomes for our customers, people, and business. This is an opportunity to influence strategic initiatives, emerging technology risks, and operational resilience while building strong relationships across the organisation. You will join a collaborative Risk &amp; Compliance team that values continuous improvement, practical risk management, and a positive risk culture.<h2>Your Impact</h2><ul><li>Lead the implementation and ongoing monitoring of risk and control frameworks that support AIA’s strategic objectives and technology priorities</li><li>Partner with stakeholders to identify, assess, and manage risks across projects, change initiatives, products, and business activities</li><li>Deliver insightful risk reporting that enables leaders and governance forums to make informed and timely decisions</li><li>Drive assurance, audit, and attestation activities that strengthen compliance and improve control effectiveness</li><li>Enhance business continuity readiness by supporting resilience planning and monitoring compliance obligations</li><li>Promote a strong risk and conduct culture by influencing best practice, encouraging accountability, and supporting continuous improvement</li></ul><h2>Your Capabilities</h2><ul><li>You have experience in risk management, operational risk, assurance, compliance, or a related field, ideally within financial services or a complex regulated environment</li><li>You bring strong knowledge of risk frameworks, controls, governance practices, and emerging risk management approaches</li><li>You have the ability to analyse complex information, apply sound judgement, and translate risk insights into practical business outcomes</li><li>You bring strong relationship-building and communication skills, with the confidence to influence, collaborate, and provide constructive challenge across a range of stakeholders</li><li>You have experience managing competing priorities while delivering high-quality reporting, assurance, or audit outcomes in a fast-paced environment</li><li>You may also have specialist knowledge of technology risk, business continuity management, insurance operations, or relevant industry qualifications that support your expertise in this space</li><li>You will bring experience in technology, cyber and IT assurance and risk management</li><li>You will bring your understanding of technology risk and control frameworks</li><li>You will bring your ability to translate complex technology risks and issues into clear, actionable insights</li></ul><h2>Your Life at AIA</h2>At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.<h2>DEIB</h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>.Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA New Zealand

Risk Management Specialist, Technology

Your Role with Us As a Resolution &amp; Privacy Coordinator, you play an important role in helping customers feel heard, respected, and fairly treated. Working closely with the Resolution &amp; Quality Assurance team, you support the investigation and resolution of significant customer complaints while helping manage Privacy Act requests with care and accuracy. This role offers the opportunity to build strong relationships across the business, collaborate with a range of stakeholders, and contribute to better customer outcomes. You will help strengthen trust in AIA by supporting fair decision-making, protecting personal information, and continuously improving the processes that enhance our customer experience.<h2>Your Impact</h2><ul><li>Investigate escalated customer complaints and support fair, timely, and respectful resolutions.</li><li>Coordinate Privacy Act requests and complaint escalations to ensure obligations and deadlines are met.</li><li>Collaborate with business teams to gather information, resolve issues, and deliver positive customer outcomes.</li><li>Review and assess complex information to support accurate decisions and clear customer communications.</li><li>Improve complaint and privacy processes to enhance efficiency, consistency, and customer trust.</li><li>Respond to government information requests with accuracy while upholding privacy and compliance standards.</li></ul><h2>Your Capabilities</h2><ul><li>You bring strong analytical skills and a high level of attention to detail when reviewing information and identifying fair outcomes.</li><li>You have the ability to communicate clearly and professionally, adapting your approach for different audiences.</li><li>You bring a customer-focused mindset and consistently act with integrity, empathy, and sound judgement.</li><li>You have experience building positive relationships and working collaboratively with a range of stakeholders.</li><li>You bring strong organisation and time management skills, balancing priorities while delivering to deadlines.</li><li>You may also have knowledge of financial services, insurance, privacy legislation, or risk and compliance practices.</li></ul><h2>Your Life at AIA</h2>At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.<h2>DEIB</h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Resolution & Privacy Coordinator (6 months Fixed Term))

Your Role with Us As a Finance Business Partner, you play a pivotal role in delivering trusted, accurate, financial insight and analysis to support strategic and operational decision-making across AIA’s business units. This role focuses on meaningful financial information, fostering strong relationships with stakeholders, and driving continuous improvement in reporting and processes. You will influence key outcomes, strengthen controls, and contribute to continuous improvement while supporting AIA’s purpose of helping people live Healthier, Longer, Better Lives. Your Impact<ul><li>Deliver accurate and timely financial reporting and analysis to support business unit performance and strategic objectives.</li><li>Provide actionable insights and recommendations to influence decision-making and achieve financial goals.</li><li>Build strong relationships with business unit leaders to understand key drivers and priorities.</li><li>Act as a trusted adviser, facilitating financial discussions and presenting complex information in a clear and concise manner.</li><li>Prepare rolling forecasts and annual budgets, ensuring appropriate challenge and alignment with organisational objectives.</li><li>Support business units in identifying and implementing initiatives that drive strategic outcomes.</li><li>Design and maintain dynamic dashboards and reports using BI tools (e.g., Power BI, Tableau, AI).</li><li>Lead automation initiatives to streamline processes, reduce manual tasks, and improve accuracy.</li><li>Support external audit processes and ensure compliance with financial reporting standards.</li></ul> Your Capabilities<ul><li>You have strong technical accounting expertise and the ability to interpret complex accounting standards, regulatory requirements, and reporting obligations.</li><li>You bring experience in a finance business partnering or management reporting role within a commercial organisation.</li><li>You will have technical skills in BI tools (Power BI, Tableau), advanced Excel, and ERP systems.</li><li>You have a proven ability to identify improvement opportunities and redesign processes that increase efficiency, quality, and future scalability.</li><li>You bring strong critical thinking and problem-solving skills, using data and multiple sources of information to generate practical insights and solutions.</li><li>You have the confidence to build credibility with a wide range of stakeholders, influencing outcomes through clear communication and collaboration.</li></ul> Your Life at AIAAt AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. DEIBDiversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Finance Business Partner (12 month fixed term contract)

Your Role with UsAs Head of Investments, you will provide strategic leadership for AIA New Zealand’s investment function, shaping investment outcomes that support enterprise performance and long-term business success. Reporting to the Chief Financial Officer and contributing as a member of the Enterprise Leadership Team, you will partner closely with leaders across the organisation to guide investment strategy, capital oversight, governance, and risk management. This is an influential role where your expertise will help drive informed decision-making, optimise portfolio performance, and strengthen organisational resilience, while leading a high-performing team and fostering a culture of continuous improvement and growth. <h2>Your Impact </h2><ul><li>Lead the development and execution of investment strategies that align with organisational priorities and deliver sustainable long-term value. </li><li>Optimise portfolio performance through effective asset allocation, investment analysis, and proactive management of risk and return outcomes. </li><li>Provide strategic insights and recommendations that support high-quality business, financial, and capital management decisions. </li><li>Strengthen investment governance by overseeing portfolio management activities, third-party providers, and compliance with regulatory and Group frameworks. </li><li>Guide actuarial analysis, forecasting, and valuation activity to deliver accurate reporting and meaningful insights for stakeholders. </li><li>Build trusted relationships across executive, Board, and committee forums to drive transparency, accountability, and strategic alignment. </li></ul> <h2>Your Capabilities </h2><ul><li>You bring extensive leadership experience in investments, actuarial, quantitative, or financial services environments, with the ability to operate confidently at executive level. </li><li>You have deep expertise in investment management, financial markets, asset allocation, and performance oversight, with a focus on delivering strong business outcomes. </li><li>You have a strong track record of leading governance, regulatory, solvency, and risk management activities within complex organisations. </li><li>You bring exceptional stakeholder engagement and influencing skills, enabling effective collaboration across leadership teams, Boards, and external partners. </li><li>You have experience developing high-performing teams through coaching, feedback, and a commitment to continuous improvement. </li><li>You may also have an actuarial qualification or experience with participating funds, actuarial valuation, and investment product governance. </li></ul> <h2>Your Life at AIA </h2>At AIA, leadership is about more than guiding teams, it’s about shaping a future where people and communities thrive. In return for your vision and impact, we offer an environment where you can lead with purpose, supported by a culture that values courage, clarity, and humanity. You’ll have access to strategic opportunities, leadership development programs, and the flexibility to balance work and life while driving performance at scale. Here, your decisions will help us achieve our ambition of engaging a billion people to live Healthier, Longer, Better Lives by 2030, while inspiring your teams to do their best work every day. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support. Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Head of Investments

Your Role with UsAs a Senior Business Analyst in our Technology team, you will play a key role in shaping solutions that deliver meaningful outcomes for our customers, partners and people. Working closely with stakeholders across business and technology, you will lead business analysis activities from discovery through to delivery, helping teams make informed decisions and translate strategy into action. You will bring people together, navigate complex challenges and contribute to initiatives that support AIA’s growth and transformation. Alongside project delivery, you will help strengthen our business analysis practice by coaching others, sharing expertise and championing continuous improvement. Your Impact<ul><li>Lead business analysis activities across complex initiatives, ensuring clear requirements, informed decisions and successful delivery outcomes</li><li>Partner with stakeholders across business and technology teams to identify opportunities, align priorities and deliver customer-focused solutions</li><li>Facilitate workshops and discussions that uncover needs, build shared understanding and move initiatives forward with confidence</li><li>Influence decision making through structured analysis, insights and recommendations that support organisational objectives</li><li>Strengthen delivery performance by providing guidance, effort estimates and collaboration across cross-functional teams</li><li>Drive continuous improvement by enhancing processes, practices and tools that increase quality, efficiency and value delivery</li></ul> Your Capabilities<ul><li>You have strong experience leading business analysis activities across complex projects, programmes or transformation initiatives</li><li>You bring the ability to communicate complex ideas clearly and build alignment with a broad range of business and technology stakeholders</li><li>You have a collaborative approach and enjoy building trusted relationships that help teams achieve shared outcomes</li><li>You bring strong analytical and problem-solving skills, using structured thinking to turn business needs into practical solutions</li><li>You have experience working within agile, lean or other delivery frameworks and can adapt to changing priorities and environments</li><li>You may also have a qualification in Business, Information Technology or a related field, along with business analysis or agile certifications such as IIBA, CBAP or similar credentials</li><li>You will bring experience leveraging AI tools , agents, and automation capabilities to enhance business analysis outcomes, including requirements elicitation, process analysis, stakeholder engagement, solution design, and documentation. Demonstrated ability to identify, assess, and implement AI-driven opportunities that deliver measurable business value.</li></ul> Your Life at AIAAt AIA, your skills in technology, data, and analytics are more than technical expertise, they’re the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You’ll have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we’ll design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific. DEIBDiversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies: Our Talent team does not require any recruitment agency support. Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Senior Business Analyst

Your Role with UsAs a Senior Actuarial Analyst, you will play a pivotal role in supporting data-driven decision-making across AIA New Zealand. Sitting within the Finance team, you will combine technical actuarial expertise with commercial insight to deliver meaningful analysis, manage key projects, and strengthen business performance. Working closely with colleagues across Finance, Product, Risk, and external partners, you will turn complex data into actionable recommendations that support profitability, risk management, and operational efficiency. This role offers the opportunity to deepen your actuarial capability, influence strategic outcomes, and contribute to continuous improvement while helping AIA deliver on its purpose of helping people live Healthier, Longer, Better Lives. <h2>Your Impact </h2><ul><li>Deliver actuarial analysis and reporting that provides clear insights and supports confident business decision-making </li><li>Lead actuarial projects and business-as-usual activities to achieve quality outcomes aligned with organisational priorities </li><li>Enhance actuarial models, tools, and processes to improve efficiency, accuracy, and risk management practices </li><li>Build trusted relationships across Finance, Product, Risk, and external stakeholders to drive successful collaboration and outcomes </li><li>Identify and manage emerging risks, validate controls, and support compliance with regulatory and governance requirements </li><li>Translate complex technical information into practical recommendations that create value for the business </li></ul> <h2>Your Capabilities </h2><ul><li>You have actuarial experience and enjoy applying analytical thinking to solve complex business challenges </li><li>You bring strong quantitative, data analysis, and problem-solving skills, with the ability to identify insights and opportunities from large datasets </li><li>You have a tertiary qualification in a quantitative discipline and are progressing towards, or have completed, an actuarial qualification </li><li>You bring excellent communication skills and can confidently explain technical concepts to a range of audiences </li><li>You have strong attention to detail, sound judgement, and a proactive approach to delivering high-quality outcomes </li><li>You may also have experience within life insurance or the wider financial services industry, along with knowledge of actuarial modelling tools and regulatory reporting environments </li></ul> <h2>Your Life at AIA </h2>At AIA, we believe your expertise deserves more than a job, it deserves a purpose. In return for your contribution, you’ll enjoy a career where your analytical skills shape decisions that impact millions of lives. We offer flexible ways of working, competitive rewards, and continuous professional development to help you grow as the industry evolves. You’ll be part of a collaborative actuarial community that values innovation, supports your wellbeing, and gives you the tools to make a meaningful difference. Because when you help us safeguard AIA’s financial strength, you’re also helping create Healthier, Longer, Better Lives for our customers and communities. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Senior Actuarial Analyst / Actuary

Your Role with UsLead a high-performing Cloud &amp; Infrastructure team that sits at the heart of AIA’s technology environment. As Manager, Cloud &amp; Infrastructure, you will shape the reliability, security, and future readiness of critical technology services that support business success across New Zealand and broader regional teams. Working closely with senior leaders, vendors, and technology partners, you will balance strategic planning with operational leadership, helping modernise infrastructure through cloud and managed services. This is an opportunity to influence technology direction, grow team capability, strengthen resilience, and deliver meaningful outcomes that enable exceptional experiences for customers and colleagues alike. <h2>Your Impact </h2><ul><li>Lead the delivery and support of cloud and infrastructure services, ensuring high levels of availability, performance, and reliability </li><li>Drive operational excellence through automation, optimisation, and continuous improvement initiatives that enhance service quality and efficiency </li><li>Build and develop a capable, engaged team through coaching, mentoring, and clear performance leadership </li><li>Strengthen technology resilience by leading disaster recovery planning, testing, and business continuity outcomes </li><li>Partner with stakeholders across New Zealand, Australia, and Group Technology teams to align priorities and deliver business value </li><li>Manage vendor and service provider relationships to achieve high-quality outcomes, strong service performance, and cost-effective delivery </li></ul> <h2>Your Capabilities </h2><ul><li>You bring extensive experience leading infrastructure, cloud, or technology services teams within complex enterprise environments </li><li>You have a track record of delivering reliable technology services while balancing operational priorities, risk, and continuous improvement </li><li>You have strong relationship-building and influencing skills, enabling collaboration across technical, business, and vendor stakeholders </li><li>You bring a strategic mindset and can translate technology roadmaps and future-state thinking into practical outcomes </li><li>You have experience working with cloud platforms, enterprise infrastructure, managed service providers, and service management practices </li><li>You may also have relevant tertiary qualifications, ITIL certification, or experience working within formal governance, risk, and audit frameworks </li></ul> <h2>Your Life at AIA </h2>At AIA, your skills in technology, data, and analytics are more than technical expertise, they’re the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You’ll have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we’ll design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support. Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Manager, Cloud & Infrastructure

Your Role with UsAs a Software &amp; AI Engineer Specialist within Core Platforms, you will help shape the technology solutions that keep AIA running smoothly, securely and efficiently. Working closely with engineers, business stakeholders and technology partners, you will design, build, support and continuously improve applications that enable reliable business operations. This role combines modern software engineering with AI-assisted and agentic development practices, giving you the opportunity to drive innovation, automate processes and enhance delivery outcomes. You will contribute to a collaborative team environment where knowledge sharing, continuous learning and the responsible use of AI are valued, enabling both personal growth and broader team capability. <h2>Your Impact </h2><ul><li>Design and deliver scalable, secure and reliable technology solutions that support critical business operations across core platforms </li><li>Leverage AI-assisted engineering tools and agentic workflows to improve productivity, accelerate delivery and enhance code quality </li><li>Automate processes and develop reusable AI assets, including skills, prompts and agents, that increase team efficiency and capability </li><li>Resolve incidents, investigate root causes and implement improvements that strengthen system stability and performance </li><li>Champion secure engineering practices by embedding DevSecOps, automated testing and security controls throughout the development lifecycle </li><li>Collaborate with stakeholders, teams and vendors to deliver high-quality outcomes that align technology solutions with business needs </li></ul> <h2>Your Capabilities </h2><ul><li>You have experience designing, developing and supporting applications within enterprise technology environments </li><li>You bring practical expertise in scripting and automation using technologies such as PowerShell, Bash and Python, alongside modern software development practices </li><li>You have hands-on experience using AI-assisted development tools to design, build, test and document software while applying sound judgement to validate outputs and maintain quality and security </li><li>You have a strong understanding of AI-assisted and agentic development tools, including GitHub Copilot and agent mode, and how they enhance engineering productivity and delivery outcomes </li><li>You bring knowledge of agentic delivery practices and AI engineering concepts such as prompt engineering, context engineering, harness engineering and loop engineering </li><li>You have experience delivering work through an AI-augmented or agentic software development lifecycle, including independent review, governance and human approval checkpoints </li><li>You bring an understanding of responsible and secure AI practices, including protecting sensitive information, safeguarding credentials and identifying potential prompt-injection or security risks </li><li>You have experience building and sharing reusable AI assets, such as custom Copilot skills, prompts and agents, that elevate team capability and productivity </li><li>You bring strong problem-solving skills and communicate effectively with both technical and non-technical stakeholders </li><li>You have experience working within Agile, Waterfall or similar delivery environments and contribute positively to cross-functional teams </li><li>You may also have experience leading the delivery of outcomes through orchestration of AI agents, evolving from a traditional developer approach to coordinating and directing agent-based execution </li><li>It is great if you have exposure to CI&#x2F;CD, DevSecOps, application security tooling and modern security practices such as OWASP, SAST, DAST and software composition analysis tooling </li></ul> <h2>Your Life at AIA </h2>At AIA, your skills in technology, data, and analytics are more than technical expertise, they’re the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You’ll have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we’ll design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Software & AI Engineer Specialist

Your Role with UsAs a Project Management Specialist - Remediation, you will play a key role in delivering projects that support regulatory compliance, strengthen customer outcomes, and protect the integrity of AIA’s business. Working closely with the Head of Regulatory &amp; Remediation, subject matter experts, and stakeholders across the organisation, you will lead complex remediation initiatives from planning through to delivery. This role offers the opportunity to apply both agile and waterfall approaches, influence meaningful change, and help shape continuous improvement practices. You will build trusted relationships, navigate complexity with confidence, and contribute to work that has a lasting impact across the business. Your Impact <ul><li>Lead remediation projects that deliver quality outcomes aligned with business objectives and compliance obligations. </li><li>Develop and execute clear project plans, ensuring milestones, resources, budgets, and deliverables remain on track. </li><li>Facilitate collaboration across teams and subject matter experts to define scope, solve problems, and deliver practical solutions. </li><li>Build strong stakeholder relationships and provide clear communication on progress, risks, dependencies, and key decisions. </li><li>Identify and manage project risks, issues, and scope changes to protect project outcomes and business benefits. </li><li>Drive continuous improvement by promoting effective project delivery practices, agile ways of working, and organisational change initiatives. </li></ul> <h2>Your Capabilities </h2><ul><li>You have experience leading complex projects and coordinating diverse stakeholders to achieve successful outcomes. </li><li>You bring strong project management expertise, including the ability to work across agile and waterfall delivery methodologies. </li><li>You have a proactive approach to problem solving and confidently navigate risk, ambiguity, and competing priorities. </li><li>You bring excellent communication and relationship-building skills that help create alignment and momentum across teams. </li><li>You may also have experience within financial services, insurance, or a regulated environment where compliance and governance are key considerations. </li><li>It is great if you have exposure to process improvement approaches such as Lean, Six Sigma, or continuous improvement frameworks. </li></ul> <h2>Your Life at AIA </h2>At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support. Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:Stacey.Lea@aia.com You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Project Management Specialist - Remediation (Fixed Term - 8 Months)

Your Role with Us As a Customer Service Representative in this 12-month fixed-term opportunity, you will be a trusted point of contact for customers and advisers, helping them navigate enquiries with confidence and ease. Working within AIA’s Customer team, you take ownership of each interaction, delivering clear information, practical solutions, and a seamless service experience from first contact through to resolution. You will collaborate with colleagues across the business to achieve positive outcomes while representing the AIA brand with professionalism, empathy, and care. This role offers a great opportunity to further develop your customer service expertise, strengthen your problem-solving skills, and make a meaningful impact every day. Your Impact<ul><li>Deliver outstanding service by taking ownership of customer and adviser enquiries and seeing them through to resolution.</li><li>Build strong relationships that increase customer confidence, satisfaction, and long-term loyalty.</li><li>Communicate accurate information and process requests efficiently to create a seamless customer experience.</li><li>Identify opportunities to support business growth by recognising customer needs and connecting potential leads to the right teams.</li><li>Collaborate with colleagues across the business to resolve queries quickly and achieve positive outcomes.</li><li>Improve team effectiveness by sharing insights and suggesting practical process enhancements that maintain quality and compliance.</li></ul><h2>Your Capabilities</h2><ul><li>You have experience delivering exceptional customer service, ideally in a contact centre, financial services, or similar customer-focused environment.</li><li>You bring strong communication skills and actively listen to understand needs, build rapport, and provide clear, accurate information.</li><li>You have a keen eye for detail and consistently produce accurate work while managing multiple tasks and priorities.</li><li>You bring sound judgement and problem-solving skills, helping customers and advisers reach effective outcomes.</li><li>You have resilience and adapt well to changing priorities, maintaining a positive and professional approach in a fast-paced environment.</li><li>You may also have awareness of insurance, banking, or related financial products, along with confidence using technology and customer service systems.</li></ul><h2>Your Life at AIA</h2>At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.<h2>DEIB</h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>. Recruitment Agencies : Our Talent team does not require any recruitment agency support. Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Customer Service Representative (Fixed Term - 12 Months)

Your Role with UsAs a Corporate Solutions Coordinator, you will play an important role in delivering a seamless experience for AIA’s Corporate Solutions customers and advisers. Acting as a key operational contact, you will build trusted relationships with advisers, third-party administrators, and internal teams while managing and supporting group schemes from end to end. This is a collaborative role where your attention to detail, communication skills, and proactive approach help ensure exceptional service outcomes. You will also have opportunities to contribute to process improvements, enhance customer experiences, and grow your knowledge of AIA’s products, systems, and operations within a supportive team environment. Your Impact <ul><li>Manage and administer Corporate Solutions group schemes to deliver a seamless end-to-end customer experience </li><li>Build strong relationships with advisers, third-party administrators, and internal teams to support effective collaboration and service delivery </li><li>Resolve operational queries and issues promptly, helping maintain service quality and customer satisfaction </li><li>Monitor account activity and proactively identify opportunities to improve efficiency and support customer needs </li><li>Contribute to process, product, and service enhancements that strengthen operational performance and customer outcomes </li><li>Communicate clearly and consistently with stakeholders to create confidence, transparency, and positive experiences </li></ul> <h2>Your Capabilities </h2><ul><li>You have experience coordinating administrative or operational activities and delivering high-quality customer service outcomes </li><li>You bring strong communication and relationship-building skills that enable you to work effectively with a variety of stakeholders </li><li>You have excellent attention to detail and take ownership of your work while managing multiple priorities </li><li>You bring a proactive mindset and enjoy identifying improvements that enhance efficiency and customer experience </li><li>You have confidence using technology, systems, and processes to support accurate and timely outcomes </li><li>It is great if you have experience within the insurance industry or knowledge of group insurance schemes and adviser networks </li></ul> <h2>Your Life at AIA </h2>At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve. <h2>DEIB </h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Corporate Solutions Coordinator (12 months fixed term)

Your Role with Us As a Customer Service Representative in this 6-month fixed-term opportunity, you will be a trusted point of contact for customers and advisers, helping them navigate enquiries with confidence and ease. Working within AIA’s Customer team, you take ownership of each interaction, delivering clear information, practical solutions, and a seamless service experience from first contact through to resolution. You will collaborate with colleagues across the business to achieve positive outcomes while representing the AIA brand with professionalism, empathy, and care. This role offers a great opportunity to further develop your customer service expertise, strengthen your problem-solving skills, and make a meaningful impact every day. Your Impact<ul><li>Deliver outstanding service by taking ownership of customer and adviser enquiries and seeing them through to resolution.</li><li>Build strong relationships that increase customer confidence, satisfaction, and long-term loyalty.</li><li>Communicate accurate information and process requests efficiently to create a seamless customer experience.</li><li>Identify opportunities to support business growth by recognising customer needs and connecting potential leads to the right teams.</li><li>Collaborate with colleagues across the business to resolve queries quickly and achieve positive outcomes.</li><li>Improve team effectiveness by sharing insights and suggesting practical process enhancements that maintain quality and compliance.</li></ul><h2>Your Capabilities</h2><ul><li>You have experience delivering exceptional customer service, ideally in a contact centre, financial services, or similar customer-focused environment.</li><li>You bring strong communication skills and actively listen to understand needs, build rapport, and provide clear, accurate information.</li><li>You have a keen eye for detail and consistently produce accurate work while managing multiple tasks and priorities.</li><li>You bring sound judgement and problem-solving skills, helping customers and advisers reach effective outcomes.</li><li>You have resilience and adapt well to changing priorities, maintaining a positive and professional approach in a fast-paced environment.</li><li>You may also have awareness of insurance, banking, or related financial products, along with confidence using technology and customer service systems.</li></ul><h2>Your Life at AIA</h2>At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.<h2>DEIB</h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>. Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Customer Service Representative (Fixed Term - 6 Months)

Your Role with Us As an Underwriter at AIA, you play a key role in helping people access insurance cover by making fair, balanced, and customer-focused underwriting decisions. Working within the Customer division, you assess medical and financial risk for both new and existing business while supporting positive outcomes for customers, advisers, and partners. You build trusted relationships through clear communication, thoughtful decision-making, and excellent service, while protecting AIA from undue risk. Collaborating with experienced underwriters, medical professionals, and reinsurers, you contribute to continuous improvement, share knowledge with colleagues, and grow your expertise in a supportive and values-driven environment.<h2>Your Impact</h2><ul><li>Assess medical and financial information to make sound, fair underwriting decisions that balance customer needs with risk outcomes</li><li>Build trusted relationships with advisers, customers, and internal stakeholders through responsive, clear, and professional communication</li><li>Explain underwriting decisions confidently to support understanding, transparency, and policy conversion</li><li>Apply underwriting guidelines, authority limits, and reinsurance requirements consistently to maintain quality and compliance standards</li><li>Identify potential non-disclosures and take appropriate action to protect the integrity of underwriting decisions</li><li>Support the development of colleagues by sharing knowledge, encouraging collaboration, and contributing to continuous improvement initiatives</li></ul><h2>Your Capabilities</h2><ul><li>You have 3+ years of experience in medical and financial underwriting and use sound judgement to assess risk and determine appropriate terms</li><li>You bring strong critical thinking skills and analyse complex information from multiple sources to make balanced decisions</li><li>You are a confident communicator and presenter, able to engage audiences and develop strong, productive stakeholder relationships</li><li>You bring a customer-focused mindset and consistently deliver high-quality outcomes while managing risk effectively</li><li>You have strong attention to detail and maintain accurate documentation across systems and underwriting platforms</li><li>You may also have a relevant qualification and experience contributing to process improvements that enhance efficiency and service quality</li></ul><h2>Your Life at AIA</h2>At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.<h2>DEIB</h2>Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at <a href="mailto:nz.talentacquisition@aia.com" target="_blank">nz.talentacquisition@aia.com</a>.Recruitment Agencies : Our Talent team does not require any recruitment agency support.Interested Candidates : Apply using the ‘ Apply ’ button. No emailed applications accepted. For general enquiries only, contact:You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Available AIA New Zealand Jobs

Finance Business Partner (12 month fixed term contract)

Customer Service Representative (Fixed Term - 12 Months)

Customer Service Representative (Fixed Term - 6 Months)

Risk Management Specialist, Technology

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