Gender Transition Suport

Work Cafe

Subsidised Health Insurance

Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.

Flexible Work

Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.

Extended Parental Leave

Performance Bonus

Lifestyle Leave

Relocation Support

Computer Assistance

Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.

Company Supplied Technology

Employee Discounts and Rewards

Counselling Services

Work-Life Balance Support

Life Insurance

Referral Bonuses

Competitive Salary

Professional Development

Inclusive Workspace

Health Insurance

Discounted Phone or Internet Plans

INZ Accredited Employer

Internal Mentoring

Rainbow Tick

Living Wage

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand. We have an exciting opportunity for a Fixed Term Part -Time Retail Agent (30 hours per week) to join our team in the Christchurch Airport store in the Canterbury region. This Fixed Term is until 1st April, 2027. The successful team member will also work on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover the following operational days and hours, working across 5 days with 2 split days off.<ul><li>Monday: 8.30am – 6.45pm and 10pm – 3am next day</li><li>Tuesday: 7.45am – 7.45pm and 10pm – 3am next day</li><li>Wednesday: 8.30am – 6.45pm and 10pm – 3am next day</li><li>Thursday: 7.45am – 7.45pm and 10pm – 3am next day</li><li>Friday: 8.30am – 6.45pm and 10pm – 3am next day</li><li>Saturday: 7.45am – 7.45pm and 10pm – 3am next day</li><li>Sunday: 8.30am – 6.45pm and 10pm – 3am next day</li></ul> If you&#x27;re someone who enjoys a fast-paced environment and can commit to these hours, we&#x27;d love to hear from you.<h4>Ko tō mahi – what you’ll do</h4>You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand . Kia renarena te taukaea i Aotearoa New Zealand.<h4>He aha ai tātou – Why us?</h4>At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process:We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.

ONE NZ

Retail Agent (Christchurch Airport)

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand. We have an exciting opportunity for a Part -Time Permanent Retail Agent (20 hours per week) to join our team in The Hub Hornby Store in the Hornby, Christchurch area. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would complete their rostered hours on the following operational days and times. Please only apply if these days and hours work for you. Thursday 4.00pm – 9.00pm Saturday 9:00am – 6:30pm Sunday 9:00am – 6:30pm If you&#x27;re someone who enjoys a fast-paced environment and can commit to these hours, we&#x27;d love to hear from you.<h4>Ko tō mahi – what you’ll do</h4>You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. ** In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.<h4>He aha ai tātou – Why us?</h4>At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent (Hornby)

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand. We have an exciting opportunity for a Part -Time Permanent Retail Agent (20 hours per week) to join our team in the Palms Mall store in the Shirley, Christchurch area. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover some weekend days as part of their roster which is subject to change based on customer and business needs. If you&#x27;re someone who enjoys a fast-paced environment and can commit to these hours, we&#x27;d love to hear from you.<h4>Ko tō mahi – what you’ll do</h4>You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand**.** Kia renarena te taukaea i Aotearoa New Zealand.<h4>He aha ai tātou – Why us?</h4>At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent - (The Palms - Shirley CHC) - Part Time

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>As the Delivery Lead your role is to lead the end-to-end delivery of products, services and initiatives, aligning cross-functional teams to achieve agreed outcomes with efficiency, quality and a strong customer focus. You’ll coordinate delivery cycles, priorities, risks and dependencies across business and technology teams, working as a Tribe, Squad or Initiative Delivery Lead depending on the needs of the work.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Lead delivery of initiatives and team commitments within agreed scope, timelines, budgets and quality standards.</li><li>Develop and maintain delivery plans, milestones, dependencies, resources, testing and deployment readiness.</li><li>Bring business, technology, vendors and operations together to align priorities and remove blockers.</li><li>Facilitate Agile ceremonies including stand-ups, sprint planning, reviews and retrospectives where required.</li><li>Balance operational and project priorities with team capacity and stakeholder expectations.</li><li>Monitor progress, identify risks early, challenge assumptions and drive timely decisions.</li><li>Build strong stakeholder relationships, provide clear delivery reporting and resolve escalations.</li><li>Use delivery metrics to improve processes, tools and team performance.</li><li>Manage delivery budgets, forecasts, resource costs and financial risks within agreed delegations.</li><li>Coordinate vendor purchase orders and track expenditure, commitments and timesheets.</li><li>Support successful implementation and transition of delivered outcomes into business as usual.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>At least four years’ product development or project experience, including two years leading teams.</li><li>A strong track record of delivery in an enterprise environment and focus on customer outcomes.</li><li>Experience choosing and applying Lean, Kanban, Scrum or phased delivery approaches.</li><li>Strength in team coaching, facilitation, quarterly planning and project management.</li><li>Proven ability to build relationships with stakeholders, vendors and leaders.</li><li>Confidence navigating complex issues, resolving tension and managing competing priorities.</li><li>An organised, detail-focused approach that enables teams without micromanaging.</li><li>Situational leadership skills and a commitment to continuous improvement and learning.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others. #LI-DW1

Delivery Lead

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>We’re growing our Customer Journey capability and have an opportunity for an experienced journey professional to join our Auckland-based team. You’ll play a key role in shaping, governing and continuously improving how One NZ’s customer and frontline journeys work across Consumer, SME and Enterprise.Working across Join, Use, Change and Help journeys, you’ll take ownership of journey design and standards from the earliest stages of an initiative through to launch and ongoing performance. You’ll help ensure experiences are simple, connected and effective across digital, contact centre, retail, IVR and AI-enabled channels. You’ll work with cross-functional teams to identify friction, challenge designs that don’t meet our standards and turn customer insights, frontline feedback and operational data into practical improvements. You’ll also provide clear recommendations that help leaders make informed decisions about journey design, priorities and readiness for launch.Ultimately, you’ll help ensure our journeys don’t just look good on paper, they work in the real world, making life easier for customers and frontline teams while delivering measurable customer, operational and commercial outcomes.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Partner with initiative owners from the earliest design stages to define current and future states, shaping simpler, more connected end-to-end customer and frontline journeys.</li><li>Own and maintain journey maps and service blueprints, ensuring a clear and consistent view of how experiences work across channels, systems and teams.</li><li>Enforce journey standards, service design principles and experience guardrails, providing design assurance and constructively challenging solutions that don’t meet the required standards.</li><li>Use customer insights, operational data and frontline feedback to identify root causes of customer effort, avoidable contact, repeat work and operational inefficiencies, turning these into practical improvements.</li><li>Work alongside Product, Marketing, Technology, AI, Process, Digital and channel teams to ensure journey requirements are embedded into solutions from the start.</li><li>Govern and optimise customer, frontline and AI-enabled journeys, including conversational and agentic AI experiences, to ensure they deliver simple, effective and connected experiences.</li><li>Translate complex journey challenges into clear recommendations for leaders, outlining customer and frontline impacts, options, risks, trade-offs and preferred approaches.</li><li>Lead journey design assurance and readiness reviews, ensuring solutions meet required standards and providing recommendations that inform prioritisation and go&#x2F;no-go decisions.</li><li>Monitor journey performance and track improvements against customer experience, containment, conversion, retention, frontline productivity and commercial outcomes, ensuring benefits are realised.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Extensive experience in service design, customer journey management or journey optimisation within a complex, customer-facing organisation.</li><li>Strong expertise in journey mapping, service blueprinting and end-to-end experience design, with a proven track record of delivering measurable customer and business outcomes.</li><li>Experience working within governance frameworks, applying design standards and assessing the quality and readiness of proposed solutions.</li><li>A strong understanding of customer and frontline operations across digital and assisted channels, with knowledge of emerging AI-enabled customer experiences.</li><li>Strong analytical and critical-thinking skills, with the ability to interpret complex information, evaluate options and balance customer, operational and commercial considerations.</li><li>Strong financial and commercial acumen, with experience assessing cost-to-serve, quantifying improvement opportunities, building benefits cases and measuring the financial and operational value of journey improvements.</li><li>Proven ability to influence senior stakeholders, navigate competing priorities and constructively challenge decisions while building alignment across teams.</li><li>Excellent communication and facilitation skills, with the confidence to simplify complex issues, lead discussions and present clear, practical recommendations to senior leaders.</li><li>Experience in telecommunications, banking, insurance, utilities, aviation, large-scale retail or another complex service environment would be beneficial, but telco experience isn’t essential.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.We stand to uplift, to support and to elevate others .

Service & Journey Lead

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>As the Principal Architect – Cloud and Infrastructure Platforms , your role is to lead architecture and high-level design across One NZ’s Cloud, Infrastructure, Modern Workplace and Datacentre domains. You’ll set strategy, roadmaps and modernisation plans, guide major initiatives and ensure solution designs align with our direction. Working closely with DevOps engineers and stakeholders, you’ll help improve platform capability, reliability, performance, customer experience and operational efficiency.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Develop and communicate domain strategies and roadmaps aligned to business priorities and investment plans.</li><li>Set and govern architecture standards across Cloud, Infrastructure, Modern Workplace and Datacentre.</li><li>Guide project designs and ensure solutions align with architecture strategy and standards.</li><li>Lead architecture contributions to major initiatives, including 5G Core.</li><li>Drive modernisation, automation and AI initiatives across the platform domains.</li><li>Provide architecture input into major technology and vendor selection decisions.</li><li>Coach and mentor DevOps engineers and partner with teams to improve platform reliability and performance.</li><li>Develop solution guidance for commercial teams and build strong stakeholder relationships.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Recognised expertise across Cloud, Infrastructure, Modern Workplace and Datacentre technologies.</li><li>Strong knowledge of virtualisation, containerisation, compute and public cloud platforms especially around HPE Greenlake and Red Hat Openshift.</li><li>Proven ability to lead technical decisions, influence stakeholders and support high-performing teams.</li><li>Excellent written and verbal communication, sound judgement and attention to quality.</li><li>Strong commercial analysis skills and ability to model scenarios for optimized commercial benefits to One NZ</li><li>A collaborative approach with the ability to coach, mentor and prioritise business needs.</li><li>AWS or Azure Solutions Architect certification is preferred.</li><li>Background in telecommunications would be advantageous.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.We stand to uplift, to support and to elevate others.#LI-DW1

Principal Architect - Cloud and Infrastructure Platforms

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>As a Channel Change Lead, you’ll be the person who makes sure change actually works when it reaches our frontline teams and customers.You’ll sit between the teams creating change and the channels that need to deliver it. From new products and technology through to pricing, compliance, processes and major programmes, you’ll understand what is changing, assess the impact and bring the right people together to make sure our channels are genuinely ready. This goes beyond checking whether communications and training have been completed. You’ll consider what the change means for our people, customer journeys, processes, systems, access, knowledge and operational support, then provide an evidence-based view of whether we are ready to launch. Working across a portfolio of initiatives, you’ll partner with teams throughout One NZ and help changes land across Retail, Care, Enterprise, Telesales, Set Up, Digital and partner channels. You won’t personally create every deliverable. Your role is to orchestrate the work, maintain accountability and help change land with minimal disruption before becoming successfully embedded into business as usual.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Lead the channel change approach for assigned portfolios and initiatives, from early impact assessment and readiness planning through to launch, hypercare, adoption and transition into business as usual.</li><li>Build trusted relationships with portfolio leaders, programme teams and channel stakeholders, becoming a clear point of contact for upcoming change.</li><li>Get involved early to understand roadmaps, assess the scale of change and make sure channel requirements are reflected in programme scope and delivery plans.</li><li>Assess the impact on customer journeys, frontline processes, people, technology, system access, knowledge, communications, learning, support and day-to-day operations.</li><li>Create and maintain integrated readiness plans with clear deliverables, milestones, owners, dependencies, risks, evidence and channel sign-off requirements.</li><li>Bring together Product, Marketing, Journey, Process, Enablement, Communications, Knowledge, Operations, Technology, Reporting and Support teams to keep activity aligned and executable.</li><li>Provide governance teams with a credible, evidence-based readiness position and constructively challenge where a change is not ready to proceed.</li><li>Identify competing priorities, cumulative change impacts and potential collisions across the portfolio, recommending practical mitigation, sequencing, fallback arrangements or launch conditions.</li><li>Support go&#x2F;no-go decisions and lead channel readiness through launch and hypercare, using frontline feedback and operational performance to identify and resolve issues.</li><li>Monitor whether change has been adopted successfully, close outstanding actions and apply lessons to future delivery.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Demonstrated change leadership experience within a complex customer-facing or operational environment.</li><li>Practical experience taking frontline or operational teams through significant business, product, technology, process or compliance change.</li><li>A strong understanding of change impact assessment, business or operational readiness, implementation, adoption, go-live and hypercare.</li><li>The ability to understand complex programme or technical change and translate it into clear, practical actions for customer-facing teams.</li><li>Strong planning and organisational skills, with a methodical approach and the ability to manage several initiatives and competing priorities.</li><li>Experience building integrated readiness plans, managing risks and dependencies, and supporting evidence-based governance and go&#x2F;no-go decisions.</li><li>Strong stakeholder leadership and influencing skills, including the confidence to challenge senior stakeholders constructively when something is not ready.</li><li>An understanding of frontline operations and customer journeys across assisted and digital channels.</li><li>The ability to connect and mobilise cross-functional teams without relying on direct authority.</li><li>Clear, concise communication, sound judgement and the resilience to work effectively through ambiguity and changing priorities.</li><li>A commercial and customer-focused mindset, with the ability to connect successful adoption to customer experience and operational performance.</li><li>Experience in telecommunications, technology, SaaS, product-led organisations or large-scale customer operations would be useful, but is not essential.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others .

Channel Change Lead​

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>This role will support the delivery of Finance Transformation initiatives that create a faster, smarter and more effective Finance function. The Finance Transformation Delivery Lead will connect Finance priorities with business and delivery teams, drive initiatives through to measurable outcomes, and maintain momentum, accountability and clear decision-making across the transformation portfolio. The role will manage the integrated Finance Transformation roadmap, coordinate Finance impacts arising from major One NZ initiatives, and keep the Finance Leadership Team aligned and informed. Working closely with Finance, business stakeholders, Data &amp; AI, Technology and other delivery partners, the role will help prioritise initiatives and deliver sustainable process improvement through data, AI and automation. The initial portfolio includes journal and reconciliation automation, FP&amp;A modernisation (replacing fragmented spreadsheet-based planning and reporting with an integrated, AI-enabled approach) and developing a commercial agent. This 12-month fixed-term role is a great opportunity if you’re already the Finance person who spots what could work better and gets involved in fixing it. You’ll make transformation your full-time focus while gaining exposure to automation, new technology and Data &amp; AI across the Finance function.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Drive Finance transformation initiatives from mobilisation through delivery, adoption and benefit realisation.</li><li>Maintain an integrated transformation roadmap covering milestones, dependencies, decisions, risks, resources and expected benefits.</li><li>Work with Finance teams to understand current processes, pain points, controls and opportunities for improvement.</li><li>Translate Finance problems into clear requirements, priorities, acceptance criteria and measurable delivery outcomes.</li><li>Coordinate Finance SME input, testing, readiness and sign-off across initiatives delivered with Technology, Data &amp; AI and other partners.</li><li>Establish clear ownership, actions and timelines, holding stakeholders accountable and constructively challenging when progress stalls.</li><li>Keep the Finance Leadership Team informed through clear reporting, practical recommendations and decision-focused governance.</li><li>Identify practical opportunities to simplify and automate Finance processes using data, AI and workflow technology.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>A strong Finance background and sound understanding of core processes such as financial accounting, record-to-report, planning, management reporting and financial control.</li><li>Experience delivering meaningful Finance, systems, data, process-improvement or business-transformation work within a complex organisation.</li><li>A track record of turning problems into clear, practical outcomes and driving work through to completion.</li><li>Strong influencing skills and the confidence to establish accountability, challenge constructively and work through delivery barriers.</li><li>The ability to work effectively across Finance, business, Technology, Data &amp; AI and senior leadership groups.</li><li>Comfort working with complexity, changing priorities and a mix of Agile, project and hybrid delivery approaches.</li><li>An interest in AI, automation, analytics and digital tools, ideally supported by practical experience using them to improve Finance processes.</li><li>A relevant Finance, Accounting, Commerce or Information Systems qualification, or equivalent experience. CA, CPA or CIMA qualifications would be useful but aren’t essential.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.We stand to uplift, to support and to elevate others .

Finance Transformation Delivery Lead

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>At One NZ, we’re evolving the technology, systems and processes that support our business customers and sales teams. As Enterprise Systems Enablement Lead, you’ll help build our future Salesforce environment while ensuring today’s systems remain stable, secure, well governed and aligned with business needs. We’re looking for a future-thinking technologist who can see the possibilities ahead and turn them into practical outcomes for our customers and sales teams. You’ll lead business-side systems enablement across a major technology programme, connecting customer and sales needs with technology delivery and operational readiness. You’ll bring curiosity about emerging technologies and sound judgement about where they can add lasting value. Owning and prioritising a systems backlog, you’ll help shape where we invest, what we enhance or move into the future environment, and what we simplify or retire. You’ll balance longer-term opportunities with customer impact, business value and operational risk, avoiding short-term solutions with limited shelf life while keeping critical systems and sales channels performing. Leading a team of four specialists across Salesforce administration, functional consulting, development and integrations, you’ll provide direction, develop capability and guide initiatives from concept and business case through to delivery. This isn’t a hands-on developer role. You’ll work closely with senior business leaders, technology teams and programme stakeholders to manage competing priorities and ensure system improvements deliver meaningful customer and commercial outcomes. It’s an opportunity to shape how technology enables Enterprise sales and customer operations, both today and into the future.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Lead business-side systems enablement for our future Enterprise technology environment, ensuring customer and sales requirements, risks, dependencies, decisions and operational readiness are visible, prioritised and actively managed.</li><li>Represent our strategic and enterprise customers’ needs in programme governance forums, steering committees and delivery teams, influencing decisions and ensuring business requirements are reflected in technology solutions.</li><li>Own and prioritise the Enterprise systems backlog, bringing a future-thinking technology perspective to decisions about what we invest in, enhance, move to the future environment or retire. Balance longer-term opportunities with customer impact, business value, risk, effort, delivery capacity, dependencies and strategic alignment.</li><li>Oversee the performance and governance of our current Enterprise Salesforce environment, maintaining reliability, security, resilience and data integrity, with controlled enhancements that support operational needs throughout the transition.</li><li>Lead and develop a team of four Salesforce specialists, providing clear direction, coaching, workload prioritisation and accountability for operational and delivery outcomes.</li><li>Guide systems enablement initiatives end to end, from initial concept and business case through requirements, solution options, development coordination, testing, implementation and operational readiness.</li><li>Manage cross-system and process impacts across Salesforce and connected platforms for quoting, pricing, billing, ordering and service setup, ensuring integrations, data flows and operational dependencies are understood and effectively managed.</li><li>Champion simplification, automation and continuous improvement, staying curious about emerging technologies and assessing where they can deliver practical, lasting value. Turn promising opportunities into improvements that reduce complexity and unnecessary manual work, creating simpler, more connected experiences for customers and sales teams.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Extensive experience across Salesforce, CRM, enterprise systems transformation, technology enablement, customer operations, sales operations or similarly complex B2B environments.</li><li>Strong Salesforce credibility and operating knowledge, with the technical depth to understand solutions, challenge recommendations and assess the consequences of key decisions.</li><li>Experience owning complex technology change from concept through to delivery, including requirements, risks, dependencies, testing, readiness and operational impacts.</li><li>Proven people leadership experience across functional and technical capabilities, including setting priorities, coaching people and managing workload and capacity.</li><li>Strong systems thinking, with the ability to understand integrations, downstream impacts, data flows, process design and the wider technology ecosystem surrounding Salesforce.</li><li>Sound judgement and the confidence to make difficult prioritisation decisions, including when to fix, build, migrate, defer or stop work.</li><li>The ability to translate technical complexity into clear options, risks, trade-offs and recommendations for senior business and technology stakeholders.</li><li>Experience in a complex Enterprise or B2B sales environment would be valuable. Relevant Salesforce certifications or equivalent practical experience would also be beneficial.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others. #LI-WJ1

Enterprise Systems Enablement Lead

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>As the Service Centre Incident Lead your role is to own the real-time operational management of Enterprise customer incidents, service assurance workflows and Tier 2 customer recovery activity, ensuring customers receive timely resolution, proactive communication and clear ownership through to completion. You will act as a key operational control point during customer-impacting incidents and complex service events across Enterprise, Consumer and 888 segments, coordinating response, prioritisation and customer communication to maintain service continuity and customer confidence. This role will be based in Wellington in a Hybrid enviroment.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Own incident, case and service assurance queues, ensuring effective triage, routing, prioritisation and escalation.</li><li>Deliver against customer SLAs, including MSA commitments and time-bound response requirements.</li><li>Manage senior stakeholder engagement and communication of significant incidents.</li><li>Lead the operational response during customer-impacting incidents and major service events.</li><li>Own customer communication rhythms, ensuring proactive, accurate and timely updates.</li><li>Coordinate resolver groups, provisioning teams, service teams and partners to accelerate resolution.</li><li>Maintain clear ownership and continuity of customer issues through to completion.</li><li>Identify operational risks, emerging customer impacts and recurring service trends.</li><li>Lead the resolution of Tier 2 and complex customer issues across Enterprise, Consumer and 888 environments.</li><li>Manage team workload in real time, balancing demand, priority, risk and operational capacity.</li><li>Lead and support frontline team members to drive performance, accountability and quality.</li><li>Support continuous improvement across incident handling, customer recovery and service assurance.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Experience coordinating operational responses during high-impact incidents and service events at an Enterprise level.</li><li>Strong judgement and decision-making capability in fast-paced environments.</li><li>Ability to maintain customer confidence and operational control during ambiguity or disruption.</li><li>Proven experience managing incident, case or service assurance environments.</li><li>Strong capability in managing queues, workloads and priorities in real time.</li><li>Experience handling complex customer issues and escalations.</li><li>Strong communication skills, particularly for customer updates and incident communication.</li><li>Ability to lead and coach teams in high-pressure operational environments.</li><li>Strong attention to detail and ownership of outcomes.</li><li>Ability to identify patterns, risks and improvement opportunities.</li><li>ITIL certification and experience</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.We stand to uplift, to support and to elevate others. #LI-DW1

Service Centre Incident Lead

<h4>He aha ai tātou – Why us? </h4> At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” <h4>Ko tō tūranga – your role </h4> The Strategic Customer Growth &amp; Engagement – Private role is a significant commercial leadership position within One NZ&#x27;s Strategic Customers team, accountable for accelerating sustainable revenue and margin growth, deepening executive engagement and expanding our strategic presence across New Zealand&#x27;s private sector. This role requires an established and highly credible commercial leader with a strong market reputation, extensive private enterprise networks and the ability to build trusted, influential relationships at C-suite level. Combining strategic vision, exceptional commercial acumen and hands-on sales leadership, the role is responsible for proactively originating new opportunities, influencing customer strategy and shaping complex, multi-year commercial engagements that deliver long-term customer and business value. Leading from the front, this role will personally manage key strategic customer relationships while coaching and developing a high-performing team. Success requires the ability to move seamlessly between executive-level engagement, strategic opportunity creation and commercial execution, turning market influence into meaningful partnerships and measurable revenue and margin growth. <h4>Ko tō mahi – what you’ll do </h4> <ul><li>Own the commercial performance of a portfolio of high-value private sector customers, delivering sustainable revenue growth, margin expansion and increased share of wallet. </li><li>Develop and execute multi-year customer growth strategies, identifying opportunities to deepen relationships, expand our footprint and deliver long-term customer value. </li><li>Proactively originate new opportunities, create demand and influence customer investment priorities ahead of formal procurement and tender processes. </li><li>Build and strengthen trusted C-suite relationships, leveraging your market presence to influence strategic decisions and unlock new commercial opportunities. </li><li>Lead the development, negotiation and execution of complex, multi-product and multi-year commercial engagements, balancing customer value, profitability and risk. </li><li>Personally manage key strategic customer relationships while leading, coaching and developing a high-performing team to deliver exceptional commercial outcomes. </li><li>Build and lead strategic relationships with key partners in the market, leveraging their expertise, capabilities and solutions to create new growth opportunities and deliver greater value for our customers. </li><li>Bring together cross-functional teams across sales, presales, product, delivery and partners to execute complex opportunities and deliver outstanding customer experiences. </li><li>Represent One NZ in key customer, partner and industry forums, strengthening our market reputation, executive relationships and strategic positioning. </li></ul> <h4>Na tōu rourou - what you’ll bring </h4> <ul><li>An established reputation and strong network across New Zealand&#x27;s private sector, with the credibility and influence to build trusted C-suite relationships and open doors to new opportunities. </li><li>Proven success engaging and influencing senior executives, shaping strategic business decisions and developing long-term customer partnerships. </li><li>A strong track record of delivering revenue and margin growth across complex enterprise portfolios, including originating new business and expanding existing relationships. </li><li>Exceptional commercial acumen, with experience structuring, negotiating and closing complex, multi-year deals while balancing profitability, risk and customer value. </li><li>Strong strategic thinking and business acumen, with the ability to identify growth opportunities, influence customer strategy and translate business challenges into commercial outcomes. </li><li>Proven hands-on sales leadership experience, with the ability to inspire, coach and develop high-performing teams while remaining actively engaged in strategic customer opportunities. </li><li>Demonstrated success embedding core sales disciplines, driving accountability, consistency and sales excellence across the practice to deliver sustainable performance. </li><li>The ability to bring thought leadership and an external market perspective, challenging conventional thinking, identifying emerging opportunities and influencing strategic direction. </li><li>Strong knowledge of the ICT industry, enterprise technology landscape and market trends, with the ability to connect technology solutions to meaningful business outcomes. </li><li>A proactive, resilient and commercially driven mindset, with the confidence to challenge thinking, take ownership and turn strategy into measurable growth. </li></ul> <h4>Nā mātou te rourou – what you’ll get </h4> <ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments. </li><li>A fully subsidised Southern Cross health insurance cover for you and your family. </li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave. </li><li>Discounts on One New Zealand products, services and much more! </li></ul>We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others . #LI-ED1

Strategic Customer Growth & Engagement Lead - Private Sector

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand We&#x27;re looking for someone to join our team over the summer! This is a Fixed-term, Full-time (40 hours per week) opportunity based in our Botany Downs store from 16th November 2026 to late February 2027. A great chance to gain experience, develop your skills and be part of the One NZ team.  Applicants must be available for rostered shifts any day from Monday to Sunday.<h4>Ko tō mahi – what you’ll do</h4>You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>⁠Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. He aha ai tātou – Why us? At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent (Botany Downs) - Fixed Term Full Time

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.<h4>Ko tō tūranga – your role</h4>As our Service Lead, you’ll be a leader of leaders, shaping the frontline experience across our Consumer and Business segments while empowering leaders to build capable, engaged and high-performing teams. You’ll balance strategic thinking with operational delivery, translating direction into action, leading through change and ensuring our people are set up to deliver great experiences for our customers. At the heart of this role is people leadership. You’ll coach and develop leaders, build capability, lift performance and create genuine ownership and empowerment across our Arohia Contact Centre teams. Working closely with key stakeholders and our offshore partners, you’ll also bring together strong operational knowledge, strategic thinking and a real passion for developing people and shaping how we deliver service for our customers. This is a hybrid role based from our Tāmaki Makaurau Support Office in Auckland’s Wynyard Quarter.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Lead day-to-day operations and coach frontline leaders across Consumer and Business journeys, driving performance, engagement, wellbeing, and a culture of accountability, inclusion, and customer obsession.</li><li>Champion a customer-first culture by embedding service excellence programs, ensuring consistent, personalised experiences across all teams and partners, and aligning nationally and globally on customer delivery.</li><li>Oversee daily service performance, drive adoption of new initiatives, and close capability gaps through targeted coaching and training to ensure consistent, high-quality customer outcomes.</li><li>Drive customer satisfaction and efficiency by meeting key service metrics and partnering on strategies to boost productivity and experience.</li><li>Ensure timely communication of key initiatives and represent Voice &amp; Messaging in cross-functional forums to support alignment and execution.</li><li>Lead recruitment across both the North and South Islands and ensure smooth onboarding by fostering early connections between new hires and team leaders.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Customer Centricity: Deep commitment to delivering great experiences for customers and frontline teams. Unapologetic about getting things done for the benefit of our Customers and People.</li><li>People Leadership: Proven ability to inspire, grow, and empower diverse frontline leaders and teams to deliver high performance aligned with company value.</li><li>Cultural Stewardship: Champions a high-performing, inclusive, and service-first culture.</li><li>Operational Leadership: Leads with resilience and agility in a fast-paced environment, driving performance, continuous improvement and consistently strong service outcomes.</li><li>Change Leadership: Proven ability to lead through change, bring people on the journey and successfully embed new ways of working across teams.</li><li>Coaching &amp; Capability Development: Proficiency in coaching leaders and enhancing their capabilities through structured feedback and mentoring.</li><li>Collaboration: Excellent communication and collaboration skills, particularly in working across regions and with offshore partner teams.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others .#LI-DF1

Service Lead (North)

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand. We have an exciting opportunity for a Part -Time Permanent Retail Agent (30 hours per week) to join our team in the Richmond Mall store in the Richmond, Tasman Region. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover weekends as part of their roster which is subject to change based on customer and business needs. If you&#x27;re someone who enjoys a fast-paced environment and can commit to these hours, we&#x27;d love to hear from you.<h4>Ko tō mahi – what you’ll do</h4>You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand**.** Kia renarena te taukaea i Aotearoa New Zealand.<h4>He aha ai tātou – Why us?</h4>At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent (Richmond - Tasman)

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand We&#x27;re looking for someone to join our team over the summer! This is a Fixed-term, Part-time (18&#x2F;23 hours per week) opportunity based in our Botany Downs store from 16th November 2026 to late February 2027. A great chance to gain experience, develop your skills and be part of the One NZ team.  Applicants must be available for rostered shifts any day from Monday to Sunday.<h4>Ko tō mahi – what you’ll do</h4>You will be respon sible for e nsuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>⁠Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.</li><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.<h4>He aha ai tātou – Why us?</h4>At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.As a valued member of our Retail teams, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers.Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.Please note our recruitment process:We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent (Botany) - Fixed Term

<h4>He aha ai tātou – Why us?</h4>At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”<h4>Ko tō tūranga – your role</h4>As our Ranging Portfolio Lead, you’ll own the day-to-day commercial management of our product range, ensuring our ranging and buying decisions respond to customer demand while delivering strong revenue, margin and lifecycle outcomes. This is a hands-on commercial buying and trading role. You’ll work with major device and consumer electronics suppliers to select the right products, negotiate the full deal economics and build compelling propositions that our account and sales teams can take to retail and channel partners. You’ll manage the portfolio across its full lifecycle, from supplier roadmap alignment and ranging confirmation through launch, trading, forecasting and end-of-life. Using customer, market and sales insights, you’ll make clear commercial calls that grow units and revenue while protecting margin and managing stock risk. Based in our Trading Execution team, you’ll deliver through influence rather than direct reports, partnering across suppliers, account teams, Sales, Marketing, Finance, Operations and Demand Planning to create profitable outcomes for One NZ, our suppliers and our retail customers.<h4>Ko tō mahi – what you’ll do</h4><ul><li>Select and manage the right products and range architecture based on customer demand, supplier roadmaps, channel requirements, commercial return and risk.</li><li>Lead supplier negotiations across buy price, discounts, funding, promotional support, volume commitments, sell price, margin and end-of-life exposure.</li><li>Own and explain the revenue, margin and profitability performance of your portfolio, taking action when results move away from plan.</li><li>Coordinate launches and promotional activity across suppliers, account teams, Sales, Marketing and Operations.</li><li>Work with Demand Planning and suppliers on forecasts and replenishment while actively managing availability, excess inventory and obsolescence risk.</li><li>Manage products throughout their lifecycle, including roadmap alignment, ranging, launch, in-market trading and end-of-life exit.</li><li>Equip account and sales teams with the product knowledge, proposition, pricing logic and commercial support needed to execute successfully with channel partners.</li><li>Analyse sales, unit, revenue, margin, market and customer performance, turning insights into practical trading and portfolio actions.</li></ul><h4>Na tōu rourou - what you’ll bring</h4><ul><li>Extensive hands-on experience in buying, ranging, category management, commercial trading and product lifecycle management, ideally within telecommunications or consumer electronics.</li><li>Demonstrated ownership of product selection, buying decisions, supplier negotiations, pricing, margin and stock or inventory trade-offs.</li><li>Strong commercial and P&amp;L capability, including an ability to understand how a deal makes money and identify the levers that improve its outcome.</li><li>Experience balancing volume growth, profitability, product availability, customer propositions and stock risk.</li><li>Strong negotiation skills and the confidence to challenge suppliers and internal stakeholders using data and commercial reasoning.</li><li>The ability to analyse performance and market information and convert it into clear ranging, pricing and trading decisions.</li><li>A proven ability to build productive relationships with suppliers, retail or channel partners and cross-functional stakeholders.</li><li>The ability to lead through influence and deliver commercial outcomes without relying on direct authority.</li></ul><h4>Nā mātou te rourou – what you’ll get</h4><ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments.</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.We stand to uplift, to support and to elevate others .

Ranging Portfolio Lead

<h4>Ko tō tūranga – your role</h4>As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand. We have an exciting opportunity for a Full -Time Permanent Retail Agent (40 hours per week) to join our team in the LynnMall Shopping Centre in the New Lynn, Auckland Region. This role works on a rostered schedule across Monday to Sunday, including weekends and public holidays. Ideally our successful new team member would cover weekends as part of their roster which is subject to change based on customer and business needs. If you&#x27;re someone who enjoys a fast-paced environment and can commit to these hours, we&#x27;d love to hear from you. Ko tō mahi – what you’ll do You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also:<ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction</li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services</li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers</li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions</li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services</li><li>Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features</li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions</li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing</li></ul> Na tōu rourou - what you’ll bring Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.<ul><li>Customer obsession with excellent communication and interpersonal skills</li><li>Proven sales achievement with a track record of meeting or exceeding targets</li><li>Confidence in consultative selling with experience in solution-based sales approaches</li><li>Resilience and the ability to handle objections positively</li><li>Previous experience in telecommunications, technology, or retail sales environments</li><li>Understanding of both consumer and business customer needs</li><li>Comfort working rotational shifts including evenings and weekends</li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge</li><li>Commercial mindset with the ability to identify and capitalize on opportunities</li></ul> Nā mātou te rourou – what you’ll get<ul><li>Uncapped commission structure with significant earning potential above your base salary</li><li>Comprehensive sales training, coaching, and mentoring from industry experts</li><li>Career progression pathways into business sales, management, or other areas of One NZ</li><li>A fully subsidised Southern Cross health insurance cover for you and your family.</li><li>Lifestyle leave where you can purchase an extra week or two of annual leave.</li><li>Discounts on One New Zealand products, services and much more!</li><li>Recognition programs to celebrate your sales achievements</li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. He aha ai tātou – Why us? At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you’re not just part of the journey - you’re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

Retail Agent (Lynnmall)

<h4>He aha ai tātou – Why us? </h4> At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” <h4>Ko tō tūranga – your role </h4> As our Enterprise Customer &amp; Internal Engagement Lead, you’ll plan and deliver a coordinated programme of customer and internal engagement activity across Enterprise Customers and the wider Customer function. You’ll create high-quality experiences that connect our people, strengthen customer relationships and ensure One NZ participates in the right external events with the right customers. Your portfolio will include customer events and hospitality, internal hui, leadership forums and the Legends recognition programme. Working closely with Sales, Enterprise Practices, Brand &amp; Marketing and business leaders, you’ll align audiences, content, timing and delivery. While Sales leaders and account teams retain accountability for commercial outcomes and strategic customer relationships, you’ll own engagement quality, audience fit, programme governance and execution excellence. <h4>Ko tō mahi – what you’ll do </h4> <ul><li>Own the annual Enterprise and Business engagement calendar, covering customer and third-party events, hospitality, hui, leadership forums and the Legends programme. </li><li>Lead the end-to-end design and delivery of customer events, executive forums, conferences, sponsorship activations, hospitality and partner experiences. </li><li>Work with Sales leaders and account teams to match customers with relevant events, coordinating nominations, invitations, registration, guest lists, hosting plans and attendance records. </li><li>Plan and deliver internal hui, leadership forums, town halls, team connection sessions and other priority internal events. </li><li>Own the annual planning and end-to-end delivery of the Enterprise and Business Legends recognition programme and associated winner experiences. </li><li>Manage event budgets, suppliers, agencies, venues, contracts, procurement, travel, privacy, health and safety, risk and delivery governance. </li><li>Partner with business leaders, Brand &amp; Marketing, Product, Practices, PR and external partners to coordinate relevant content, speakers and on-brand experiences. </li><li>Use attendance information, feedback and programme insights to improve audience selection, experience quality, operational efficiency and future planning. </li></ul> <h4>Na tōu rourou - what you’ll bring </h4> <ul><li>Extensive experience leading complex customer or corporate events, internal engagement activity or recognition programmes, ideally within a large, matrixed organisation. </li><li>Proven end-to-end delivery experience across executive customer events, hospitality, conferences, hui, leadership forums, awards or recognition experiences. </li><li>Strong judgement in audience design and guest selection, with the ability to match customers, stakeholders and event formats appropriately. </li><li>Excellent programme management, prioritisation and operational discipline across multiple concurrent events. </li><li>Confident stakeholder leadership skills and experience working with senior executives, customer-facing teams, partners, agencies and suppliers. </li><li>Experience managing sizeable budgets, contracts, procurement, event risk, privacy, health and safety requirements and travel logistics. </li><li>Strong written communication, event briefing, agenda design, speaker coordination and run-sheet capability. </li><li>Confidence using event registration, CRM, survey and reporting tools, together with commercial awareness and an owner’s mindset. </li></ul> <h4>Nā mātou te rourou – what you’ll get </h4> <ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments. </li><li>A fully subsidised Southern Cross health insurance cover for you and your family. </li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave. </li><li>Discounts on One New Zealand products, services and much more! </li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others .

Enterprise Customer & Internal Engagement Lead

<h4>He aha ai tātou – Why us? </h4> At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next. Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate. Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible. Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata. “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.” <h4>Ko tō tūranga – your role </h4> The Strategic Customer Growth &amp; Engagement – Private role is a significant commercial leadership position within One NZ&#x27;s Strategic Customers team, accountable for accelerating sustainable revenue and margin growth, deepening executive engagement and expanding our strategic presence across New Zealand&#x27;s private sector. This role requires an established and highly credible commercial leader with a strong market reputation, extensive private enterprise networks and the ability to build trusted, influential relationships at C-suite level. Combining strategic vision, exceptional commercial acumen and hands-on sales leadership, the role is responsible for proactively originating new opportunities, influencing customer strategy and shaping complex, multi-year commercial engagements that deliver long-term customer and business value. Leading from the front, this role will personally manage key strategic customer relationships while coaching and developing a high-performing team. Success requires the ability to move seamlessly between executive-level engagement, strategic opportunity creation and commercial execution, turning market influence into meaningful partnerships and measurable revenue and margin growth. <h4>Ko tō mahi – what you’ll do </h4> <ul><li>Own the commercial performance of a portfolio of high-value private sector customers, delivering sustainable revenue growth, margin expansion and increased share of wallet. </li><li>Develop and execute multi-year customer growth strategies, identifying opportunities to deepen relationships, expand our footprint and deliver long-term customer value. </li><li>Proactively originate new opportunities, create demand and influence customer investment priorities ahead of formal procurement and tender processes. </li><li>Build and strengthen trusted C-suite relationships, leveraging your market presence to influence strategic decisions and unlock new commercial opportunities. </li><li>Lead the development, negotiation and execution of complex, multi-product and multi-year commercial engagements, balancing customer value, profitability and risk. </li><li>Personally manage key strategic customer relationships while leading, coaching and developing a high-performing team to deliver exceptional commercial outcomes. </li><li>Build and lead strategic relationships with key partners in the market, leveraging their expertise, capabilities and solutions to create new growth opportunities and deliver greater value for our customers. </li><li>Bring together cross-functional teams across sales, presales, product, delivery and partners to execute complex opportunities and deliver outstanding customer experiences. </li><li>Represent One NZ in key customer, partner and industry forums, strengthening our market reputation, executive relationships and strategic positioning. </li></ul> <h4>Na tōu rourou - what you’ll bring </h4> <ul><li>An established reputation and strong network across New Zealand&#x27;s private sector, with the credibility and influence to build trusted C-suite relationships and open doors to new opportunities. </li><li>Proven success engaging and influencing senior executives, shaping strategic business decisions and developing long-term customer partnerships. </li><li>A strong track record of delivering revenue and margin growth across complex enterprise portfolios, including originating new business and expanding existing relationships. </li><li>Exceptional commercial acumen, with experience structuring, negotiating and closing complex, multi-year deals while balancing profitability, risk and customer value. </li><li>Strong strategic thinking and business acumen, with the ability to identify growth opportunities, influence customer strategy and translate business challenges into commercial outcomes. </li><li>Proven hands-on sales leadership experience, with the ability to inspire, coach and develop high-performing teams while remaining actively engaged in strategic customer opportunities. </li><li>Demonstrated success embedding core sales disciplines, driving accountability, consistency and sales excellence across the practice to deliver sustainable performance. </li><li>The ability to bring thought leadership and an external market perspective, challenging conventional thinking, identifying emerging opportunities and influencing strategic direction. </li><li>Strong knowledge of the ICT industry, enterprise technology landscape and market trends, with the ability to connect technology solutions to meaningful business outcomes. </li><li>A proactive, resilient and commercially driven mindset, with the confidence to challenge thinking, take ownership and turn strategy into measurable growth. </li></ul> <h4>Nā mātou te rourou – what you’ll get </h4> <ul><li>One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work &amp; whānau commitments. </li><li>A fully subsidised Southern Cross health insurance cover for you and your family. </li><li>Lifestyle leave, giving you the option to purchase an extra week or two of annual leave. </li><li>Discounts on One New Zealand products, services and much more! </li></ul> We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā. We stand to uplift, to support and to elevate others . #LI-ED1

Strategic Customer Growth & Engagement - Private

<h4>Ko tō tūranga – your role </h4> As a Customer Champion Representative at One NZ, you&#x27;ll be the ultimate go-to person for our customers&#x27; sales and service needs in our retail store. You’ll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You’ll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it&#x27;s through consultative face-to-face interactions, voice calls, or messaging, you&#x27;ll guide the sales journey from discovery to close. We pride ourselves on offering world-class service and innovative products, where you&#x27;ll create meaningful connections that matter for our customers while contributing to One NZ&#x27;s commitment to a better-connected Aotearoa, New Zealand We&#x27;re looking for someone to join our team over the summer! This is a Fixed-term, Part-time (18&#x2F;23 hours per week) opportunity based in our Botany Downs store from 16th November 2026 to late February 2027. A great chance to gain experience, develop your skills and be part of the One NZ team.  Applicants must be available for rostered shifts any day from Monday to Sunday. <h4>Ko tō mahi – what you’ll do </h4> You will be respon sible for e nsuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also: <ul><li>Deliver a high standard of customer experience while maximizing sales opportunities in every interaction </li><li>Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services </li><li>Identify customer opportunities and confidently present our product offerings for both business and consumer customers </li><li>Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions </li><li>Actively diagnose customer requirements and match them with appropriate One NZ products and services </li><li>⁠Provide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product features </li><li>Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions </li><li>Ensure accurate sales orders and set proper customer expectations for service activation and billing </li></ul> <h4>Na tōu rourou - what you’ll bring </h4> <ul><li>Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do. </li><li>Customer obsession with excellent communication and interpersonal skills </li><li>Proven sales achievement with a track record of meeting or exceeding targets </li><li>Confidence in consultative selling with experience in solution-based sales approaches </li><li>Resilience and the ability to handle objections positively </li><li>Previous experience in telecommunications, technology, or retail sales environments </li><li>Understanding of both consumer and business customer needs </li><li>Comfort working rotational shifts including evenings and weekends </li><li>Motivation to stay current with technology and pursue informal learning to deepen your knowledge </li><li>Commercial mindset with the ability to identify and capitalize on opportunities </li></ul> <h4>Nā mātou te rourou – what you’ll get </h4> <ul><li>Uncapped commission structure with significant earning potential above your base salary </li><li>Comprehensive sales training, coaching, and mentoring from industry experts </li><li>Career progression pathways into business sales, management, or other areas of One NZ </li><li>A fully subsidised Southern Cross health insurance cover for you and your family. </li><li>Lifestyle leave where you can purchase an extra week or two of annual leave. </li><li>Discounts on One New Zealand products, services and much more! </li><li>Recognition programs to celebrate your sales achievements </li></ul> Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger. You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you&#x27;re keen to grow your industry skills or explore opportunities in a new environment, you&#x27;ll have the chance to learn, lead, and thrive. Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping build a better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand. <h4>He aha ai tātou – Why us? </h4> At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger. As a valued member of our Retail teams, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa. Please note our recruitment process: We&#x27;re excited to welcome new talent to our team. Due to the nature and urgency of this role, we&#x27;re prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining. As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you&#x27;re comfortable with this process.

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