Bereavement Leave

Extended Annual Leave

Sick Leave

Wellbeing Support

Uniform Provided

Extended Parental Leave

Flexible Work

Company Supplied Technology

Employee Discounts and Rewards

Work from Home

Health Insurance

Mental Health Workshops

Referral Bonuses

Competitive Salary

EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.

Care and Appreciation

Long Service Rewards

Inclusive Workspace

Professional Development

Counselling Services

Visa Sponsorship

Indigenous Rights

Living Wage

Wage Equality

INZ Accredited Employer

Senior Marketing Manager - Passenger <ul><li>Shape how Interislander and Great Journeys New Zealand are marketed to customers here and around the world </li><li>Drive how brand and commercial strategy delivers impactful campaigns and creates demand </li><li>Permanent full-time role Wellington or Christchurch based </li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to connect people, goods and communities across Aotearoa. Through Interislander and Great Journeys New Zealand, we deliver some of the country&#x27;s most memorable travel experiences while supporting tourism, regional economies and sustainable transport. As KiwiRail continues to invest in the future of Passenger, including exciting developments such as the future Interislander fleet programme, we&#x27;re looking for a talented marketing leader to help drive awareness, customer demand and growth across our Passenger business. He whakamārama mō te tūranga mahi | About the role This is a rare opportunity to lead the marketing of two distinctly New Zealand travel brands at an exciting point in their evolution. Reporting to the Head of Customer, Product &amp; Brand, you&#x27;ll lead marketing across Interislander and Great Journeys New Zealand, turning brand strategy, customer insight and commercial priorities into marketing that builds demand and strengthens our brands. You&#x27;ll set the direction for an experienced marketing and creative team, lead integrated planning and campaigns, and ensure our brands come to life brilliantly and consistently across every channel. Just as importantly, you&#x27;ll work across Passenger with Revenue &amp; Growth, Product, Customer Experience, Digital and operational teams. You&#x27;ll connect the dots, bring strong commercial judgement to marketing decisions and help turn good ideas into joined-up customer activity that delivers results. And with change ahead for Passenger, including the future Interislander ferries, you&#x27;ll have the opportunity to influence how some of New Zealand&#x27;s best-known travel experiences are taken to market in the years ahead. What you&#x27;ll be doing <ul><li>Setting the marketing strategy and annual plan across Interislander and Great Journeys New Zealand. </li><li>Turning brand strategy into action, ensuring each brand is expressed distinctively and consistently across campaigns, content, channels and customer touchpoints. </li><li>Leading integrated campaigns and marketing activity that build consideration, demand and long-term brand value. </li><li>Connecting marketing with commercial priorities, using customer, market and performance insight to guide where we focus and invest. </li><li>Working shoulder-to-shoulder with Revenue &amp; Growth, Product, Customer Experience, Digital and Operations to deliver joined-up plans, outcomes. </li><li>Measuring campaign effectiveness and using data and insights to optimise future performance. </li><li>Setting a high creative and marketing standard, challenging briefs and work when needed and helping teams and partners understand what great looks like. </li><li>Leading, coaching and developing a talented team and creating the environment for people to do their best work. </li><li>Getting the best from agencies, creative partners, suppliers and marketing investment. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring You&#x27;re a senior marketer who can zoom out and zoom in. You can think strategically about brand, customers and commercial opportunity, then empower a team turn that thinking into excellent work. You&#x27;ll bring: <ul><li>Significant senior marketing experience in a customer-led organisation such as tourism, travel, transport, retail, hospitality, services or another strong consumer brand. </li><li>Strong commercial judgement and confidence connecting marketing choices and investment to customer demand and business outcomes. </li><li>Proven experience translating brand and commercial strategy into distinctive, consistent execution across multiple channels. </li><li>Strong integrated marketing capability and an understanding of how brand, content, media, PR, digital and performance channels work together. </li><li>Experience working successfully across functions, particularly alongside commercial, digital, product, customer and operational teams. </li><li>A track record of leading and coaching talented teams, setting clear expectations and lifting the quality of the work. </li><li>Strong creative judgement. You know what great marketing looks like and can explain why. </li><li>Confidence using customer, market and campaign insight to make better decisions. </li><li>The ability to influence senior stakeholders, agencies and partners without needing to own everything yourself. </li><li>A relevant tertiary qualification in Marketing, Communications, Business or a related discipline, or equivalent experience. </li></ul> You don&#x27;t need to be a specialist in every marketing discipline. What matters is that you understand how the pieces fit together, ask the right questions and can bring specialist teams together around a strong brand and commercial outcome. Nōu te rourou | What&#x27;s in it for you? At KiwiRail you&#x27;ll have the opportunity to make a real impact across nationally recognised brands while helping shape the future of passenger travel in New Zealand. In return, we offer: <ul><li>A key leadership role within a growing and evolving Passenger business. </li><li>The opportunity to work on major tourism, transport and customer experience initiatives. </li><li>Competitive remuneration and a 4% employer KiwiSaver contribution. </li><li>Discounted Southern Cross medical insurance. </li><li>Staff travel benefits and retail partner discounts. </li><li>Ongoing professional development opportunities. </li><li>Access to the NZ Rail Staff Welfare Trust and a range of employee benefits. </li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re a commercially savvy marketing leader with a passion for creating exceptional brand experiences and delivering campaigns that drive results, we&#x27;d love to hear from you. Join KiwiRail and help tell the stories, build the brands and create the customer demand that will power the future of Passenger travel across Aotearoa. Applications close:  Thursday 5th of November 2026

The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.

KiwiRail

Senior Marketing Manager - Passenger

Creative Design Lead | Wellington <ul><li>Lead creative delivery across Interislander, Great Journeys New Zealand and KiwiRail Passenger </li><li>Wellington based </li><li>Permanent, hands-on design leadership opportunity </li></ul> <h3>Position Description </h3> He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to connect people, goods and communities across Aotearoa. Through Interislander and Great Journeys New Zealand, our Passenger business delivers some of the country&#x27;s most recognised transport and tourism experiences.  As Passenger continues to evolve, high-quality, accessible and effective design is essential to how we communicate with customers and bring our brands and experiences to life. This is an opportunity to lead the in-house studio responsible for delivering creative work across a diverse mix of customer and business channels. He whakamārama mō te tūranga mahi | About the role This is a true player-coach role: equal parts hands-on senior creative and team leadership. You&#x27;ll tackle some of our most important creative work yourself, while coaching and developing the team, setting the creative standard and process, and building a more mature, high-performing in-house studio. Reporting to the Senior Marketing Manager, the Creative &amp; Design Lead is a senior, hands-on design role responsible for delivering complex and high-priority creative work while leading the day-to-day operation of the in-house Passenger Design Studio and two Designer roles. You will manage studio intake, workflow, priorities and production standards, ensuring briefs and approvals are clear, work is allocated to the right resource, and stakeholders have visibility of timing and delivery. You will also provide creative direction, coach the design team, and use external specialists where additional capability or capacity is required. To be successful in the role you’re someone who can balance creative quality with pace, accessibility, production requirements, customer needs, and practical delivery. You understand that a brand is much more than logos and colours. You&#x27;ll help translate brand strategy, customer propositions and campaign ideas into creative work that feels distinctive, relevant and consistent, whether that&#x27;s digital content, a campaign, customer communication or physical experience. Your key responsibilities will include: <ul><li>Personally, designing and delivering complex, high-priority work across digital, social, print, websites, events, presentations, signage and physical formats. </li><li>Leading the daily operation of the Passenger Design Studio and developing two Designers. </li><li>Providing creative direction, feedback, and quality assurance across studio output. </li><li>Managing studio intake, briefs, workflow, priorities, capacity, approvals, files and delivery commitments. </li><li>Ensuring creative work meets customer, channel, accessibility, production and approved brand requirements. </li><li>Determining when work should be completed internally or supported by external creative and production specialists. </li><li>Managing approved suppliers, production schedules, quality, costs and delivery. </li><li>Improving studio efficiency through templates, reusable assets, digital tools, automation and approved AI-enabled ways of working. </li><li>Great creative work here is collaborative. You&#x27;ll work across Marketing, Product, Customer Experience, Digital, Revenue and Operations, understanding different perspectives and helping teams land on solutions that work for the customer, the brand and the business. </li><li>You&#x27;ll be a trusted creative partner to teams across Passenger, helping stakeholders turn an opportunity, problem or sometimes ambiguous idea into a clear brief and compelling creative response. </li><li>Keeping stakeholders informed about priorities, timing, decisions, risks and delivery. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring We&#x27;re looking for a highly capable, hands-on designer who combines strong creative judgement with organised and reliable studio leadership. You&#x27;ll bring: <ul><li>Significant senior design and creative experience across digital, social, campaign, print and physical customer experiences, and have an accessible portfolio to prove this. </li><li>Strong brand thinking and the ability to translate brand strategy and customer propositions into distinctive, consistent creative work. </li><li>Excellent creative judgement and an eye for detail, craft and consistency. You know what great looks like and can help others get there. </li><li>Experience balancing hands-on senior creative work with leading, coaching and developing a design team. </li><li>Experience helping a creative team mature its capability, standards and ways of working. </li><li>Strong conceptual and visual problem-solving skills, with the ability to turn ambiguity into a clear brief and creative direction. </li><li>A collaborative style and experience working across Marketing, Product, Customer Experience, Digital, Commercial and operational teams. </li><li>An understanding of creative effectiveness, with curiosity about customer insight, feedback and performance and how these can improve future work. </li><li>Confidence challenging briefs and ideas constructively while building strong stakeholder relationships. </li><li>Experience across evolving creative formats and tools, including video, motion, digital and emerging AI-enabled workflows. </li><li>Strong production knowledge and attention to detail, ensuring creative work is accurate, accessible, consistent, fit for purpose and meets quality standards. </li><li>A relevant tertiary qualification within the creative and design space, or equivalent professional experience. </li></ul> Nōu te rourou | What&#x27;s in it for you This is a rewarding opportunity to combine senior creative practice with team and studio leadership across nationally recognised passenger and tourism brands. <ul><li>A hands-on creative leadership role with broad visibility across KiwiRail Passenger. </li><li>The opportunity to shape studio workflow, capability, quality and ways of working. </li><li>A varied portfolio spanning digital, social, print, customer communications, events and physical environments. </li><li>The chance to introduce practical tools, templates and approved technology that improve creative delivery. </li><li>An opportunity to coach designers and build a collaborative, accountable and high-performing studio. </li></ul> ua rite, kia rite | Ready to make a difference? If you&#x27;re an experienced design leader who enjoys solving visual communication challenges, developing others and delivering high-quality creative work at pace, we&#x27;d love to hear from you. Join KiwiRail and help create clear, engaging and memorable design experiences for Passenger customers across Aotearoa. Applications close: Thursday 5th of November 2026 The title of this position has been changed for advertising purposes. The official position title is Studio Design Lead.

Creative Design Lead | Wellington

Performance Bonus

Head of Revenue &amp; Growth - Passenger <ul><li>Executive leadership role with accountability for revenue growth across Interislander and Great Journeys New Zealand </li><li>Lead sales performance, digital commerce, customer acquisition and commercial growth </li><li>Build a high performance, data led sales culture with clear targets, measurement and accountability </li><li>Wellington, Auckland or Christchurch based </li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to be shaping a stronger, more sustainable Aotearoa. Every day, we connect people, goods and communities across the country, helping reduce congestion and carbon emissions while supporting economic growth.  Our Passenger business delivers some of New Zealand&#x27;s most recognised travel experiences, from Interislander&#x27;s vital Cook Strait connection to the world-class tourism journeys of Great Journeys New Zealand. As we enter a significant period of growth and transformation, we are investing in our commercial capability, customer experience and future passenger offerings to support long-term success. He whakamārama mō te tūranga mahi | About the role Reporting to the General Manager Passenger and as a key member of the Passenger Leadership Team, you&#x27;ll lead the revenue and growth agenda across KiwiRail Passenger.  This is a results driven commercial leadership role with end to end accountability for delivering sustainable and profitable revenue growth across direct, digital, trade, wholesale, partnership and contact centre channels.  You will set clear revenue and sales expectations, establish the measures and reporting needed to understand performance, and hold leaders and teams accountable for delivery. When performance is off track, you will be expected to get underneath the numbers, identify what is driving the gap and lead decisive recovery action.  You&#x27;ll bring energy, pace and commercial hunger to the Passenger business. You&#x27;ll challenge the status quo, identify where revenue is being left on the table and ensure opportunities are converted into measurable results.  Working across Interislander and Great Journeys New Zealand, you&#x27;ll lead commercial strategy and influence decisions relating to customer acquisition, distribution, partnerships, digital platforms, sales capability and commercial investment. Your key responsibilities will include: <ul><li>Owning delivery of Passenger revenue and growth targets, translating strategy into clear market, channel and team objectives. </li><li>Leading sales performance across all channels, including direct, digital, trade, wholesale, partnerships and contact centre, with clear expectations and accountability for results. </li><li>Establishing a rigorous commercial performance framework, including revenue targets, KPIs, pipeline, forecasting, conversion and regular performance reporting. </li><li>Diagnosing underperformance and driving recovery, using data to identify root causes, close performance gaps and ensure corrective actions deliver results. </li><li>Building a high performance sales culture, creating pace, commercial hunger and accountability while developing team capability. </li><li>Driving growth across existing and new markets, identifying and converting opportunities across customer segments, partnerships, distribution and digital channels. </li><li>Accelerating digital and customer growth, using e commerce, CRM, customer acquisition, conversion optimisation, automation and AI to increase revenue. </li><li>Partnering across Passenger to maximise commercial outcomes, working closely with Revenue Optimisation, Product, Customer Experience, Brand and Operations while providing clear commercial insight and advice to senior leaders. </li><li>Building strong Partnerships building strong revenue streams. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring We&#x27;re looking for an accomplished commercial leader who combines strategic thinking with a strong track record of delivering measurable growth outcomes. You will bring: <ul><li>Extensive senior leadership experience with responsibility for significant revenue and growth targets. </li><li>Proven success leading multi-channel sales, digital commerce, partnerships, customer acquisition or growth functions. </li><li>Strong commercial acumen and the ability to balance growth, profitability and customer value. </li><li>Experience developing and executing growth strategies within complex customer-focused organisations. </li><li>Deep understanding of digital commerce, customer acquisition, conversion optimisation, CRM and revenue performance. </li><li>Experience leading high-performing teams through transformation and growth. </li><li>Strong stakeholder management and influencing skills across organisational boundaries. </li><li>Experience within tourism, travel, transport, hospitality, retail or another customer-centric industry will be highly regarded. </li><li>A relevant tertiary qualification or equivalent senior leadership experience. </li></ul> Nōu te rourou | What&#x27;s in it for you This is an opportunity to shape the future growth of two of New Zealand&#x27;s most recognised passenger brands while contributing to KiwiRail&#x27;s broader transformation journey. At KiwiRail you&#x27;ll enjoy: <ul><li>A highly influential executive leadership position within the Passenger business. </li><li>The opportunity to lead significant commercial and digital transformation initiatives. </li><li>A collaborative leadership environment focused on innovation and continuous improvement. </li><li>Competitive remuneration package and 4% employer KiwiSaver contribution. </li><li>Staff discounts on Southern Cross medical insurance. </li><li>Employee travel benefits and retail partner discounts. </li><li>Professional development and leadership growth opportunities. </li><li>Access to the NZ Rail Staff Welfare Trust and a range of employee benefits. </li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re a commercially driven leader with a passion for growth, customer outcomes and building high-performing teams, we&#x27;d love to hear from you. Join KiwiRail and help shape the future of Passenger by delivering sustainable growth, commercial excellence and memorable customer experiences across Aotearoa. Applications close: Thursday 5th of November 2026

Head of Revenue and Growth

Subsidised Health Insurance

Free Parking

Work-Life Balance Support

Free Period Products

Community Focused

Volunteering

Support Services for Employees

Open Door Policy

Charitable

Unionisation

Sustainability Policy

Cultural Competency Training

<ul><li>Full Time </li><li>Application Closes 12 Nov 2026 </li><li>Wellington - Porirua City </li><li>Advertising and Promotions Manager </li></ul> Marketing and Communications Manager - Full Time Mō mātou - About us When you join Presbyterian Support Central (PSC), you’re becoming part of something truly special. As a not-for-profit organisation everything we do is about supporting people at the most vulnerable times of their lives, whether that’s an older person needing care and connection, or a family working through tough times. We have two well-known brands that lie at the heart of our mahi: <ul><li>Enliven: our positive ageing services that create age-friendly communities where older people have companionship, choice, fun, and purpose.</li><li>Family Works: our social services supporting tamariki and whānau through counselling, social work, life-skills and parenting programmes and safety services.</li></ul> Together we make a lasting difference! Mō te tūranga  - About the role If you enjoy variety this could be the role for you as no two days will be the same and there are some exciting times ahead of us! Working as part of the Business Services and Sustainability team, and with one direct report, this role combines strategic leadership with hands-on delivery across marketing and communications. You’ll be responsible for service marketing, brand, internal and external communications, public relations, campaigns, and our digital channels. The workload is diverse and, as a not-for-profit, we need to achieve great outcomes with available resources. You’ll play an important role in telling our stories, strengthening our profile and reputation, and ensuring our services are effectively positioned, promoted, and understood by the communities we serve. Key accountabilities will be: <ul><li>Strategy, Brand and Service Marketing Leadership</li><li>External Communications, Public Relations, Issues and Reputation</li><li>Service Marketing, Campaigns and Audience Engagement</li><li>Digital and Content Management</li><li>Internal and Organisational Communications</li><li>Team, Stakeholder and Operational Leadership</li></ul> We have sites across Wellington, Wairarapa, Horowhenua, Manawatu and Taranaki, therefore, some travel will be required including occasional overnight stays. Mō koe - About you With a tertiary qualification in Marketing, Communications or a related field, or equivalent experience, you will have a strong track record in developing and delivering successful marketing campaigns and communications across a range of audiences and channels. You’ll be innovative and creative, with the ability to identify opportunities and turn ideas into action. You’ll be a confident communicator with sound judgement, able to build trusted relationships and provide advice across all levels of the organisation. You’ll bring plenty of energy and enthusiasm. Our team is small, so you’ll be equally comfortable thinking strategically and rolling up your sleeves to deliver the work. You’ll be flexible and adaptable to changing priorities and share our commitment to delivering the very best services to the people and communities we support. In addition, you will bring: <ul><li>Minimum 5 years’ experience and proven success in a similar role</li><li>Strategic perspective combined with a practical, delivery-focused approach</li><li>Strong marketing, communications and PR capability, including media engagement</li><li>Ability to exercise sound judgement and manage multiple priorities and deadlines</li><li>Collaborative approach and ability to build trusted working relationships</li><li>Confidence working across digital channels, content and technology</li><li>A current full driver licence</li></ul> If you want to come to work and make a difference every day, while helping tell the stories and build the profile of an organisation doing meaningful work, then we may just be the right place for you! Mō o tatau painga - About our benefits At PSC, we believe our people are our greatest strength. When you join us, you’ll be part of a supportive team where your wellbeing, growth and contribution matter. What you’ll enjoy: <ul><li>Competitive pay – plus KiwiSaver contributions</li><li>Great discounts – enjoy discounts with major NZ brands and retailers</li><li>Health and wellbeing support - access to discounted healthcare cover and our free Employee Assistance Programme</li><li>A supportive workplace – be part of our inclusive team where you can grow, learn and bring your whole self to work</li><li>A place where everyone belongs – we value diversity and respect the unique role of Māori as Tangata Whenua</li></ul> When you join PSC, you’re not just taking a job. You’re joining a team with a strong sense of purpose, where people care about people. Find out more on our website or TONO NA - APPLY NOW! Please apply early, as we will be shortlisting applicant as they come in!If you have any questions about this role, or want further information please contact the Recruitment Team at recruitment@psc.org.nz

Presbyterian Support Central

Marketing and Communications Manager - Porirua

Rainbow Tick

Please Quote Reference Number 18988 <ul><li>Broad role across digital, content, campaigns and events</li><li>Work with multiple leading equipment brands</li><li>Permanent, full-time position based in Lower Hutt</li></ul> About Central Group Central Group has been operating since 1996, providing materials handling and construction equipment across New Zealand. We represent leading brands, including Heli and STILL forklifts, and Takeuchi and Wacker Neuson construction equipment. We are looking for a practical, hands-on Marketing Specialist to plan, coordinate and deliver marketing activity across our business units and represented brands. About the Role This varied role covers digital marketing, campaigns, content, websites, social media, email marketing, advertising, product launches and events. You will work closely with our sales and branch teams while coordinating agencies, contractors and supplier marketing teams. Key responsibilities include: <ul><li>Developing marketing plans and campaign calendars aligned with business and sales priorities</li><li>Delivering campaigns across digital, email, social media, website, print and other channels</li><li>Coordinating product launches, customer communications and promotional activity</li><li>Maintaining website content, landing pages and search visibility</li><li>Planning and monitoring paid Google and social media campaigns</li><li>Creating or coordinating written content, graphic design, photography, video, case studies and customer stories</li><li>Organising events, exhibitions and supplier promotions</li><li>Preparing clear briefs and managing external agencies, contractors and suppliers</li><li>Monitoring marketing performance, lead generation and agreed KPIs</li><li>Providing practical reporting and recommendations to improve future activity</li><li>Ensuring marketing work is accurate, on-brand, on time and within approved budgets</li></ul> What We&#x27;re Looking For: <ul><li>Experience in marketing, communications or digital marketing</li><li>Experience in a broad marketing role, ideally within a multi-brand or business-to-business environment</li><li>Strong campaign, website, email marketing, social media and content coordination skills</li><li>Experience with paid digital activity and marketing analytics</li><li>Excellent writing, proofreading and organisational skills</li><li>Confidence working with agencies, contractors, suppliers and internal stakeholders</li><li>The ability to work independently, manage competing priorities and take projects from brief through to delivery</li><li>A proactive, commercially focused approach with strong attention to detail</li></ul> What We Offer: <ul><li>A broad, hands-on role with genuine ownership of marketing activity</li><li>The opportunity to work across multiple brands, products and business units</li><li>A varied mix of digital, content, campaign and customer-focused work</li><li>Close collaboration with sales, branch and leadership teams</li><li>A supportive, team-focused working environment</li></ul> If you are an organised and commercially minded marketer who enjoys turning ideas into practical, measurable marketing activity, we would like to hear from you. Apply now. We may appoint early if the right candidate is found. Applicants must have the right to live and work in New Zealand. Please Quote Reference Number 18988

NetYourJob

Marketing Specialist

Fruit Box

Payroll Giving

Wellness Program

Work Café

Life Insurance

Here at ASB, the customer is at the heart of everything we do. Our Advice Centres are going through an exciting period of transformation as we continue to deliver innovative, personalised and convenient solutions for our customers.We’re currently recruiting for part-time Customer Specialist opportunities across both our Porirua and Paraparaumu Advice Centres. If you’re open to opportunities at either location, we’d love to hear from you. Please let us know in your application if you would like to be considered for both positions. Te tūranga | The role: We have an awesome opportunity for a Customer Specialist to join the friendly team at our Porirua Advice Centre.This is a permanent, part-time position working 24 hours per week across three days. Monday and Saturday are fixed working days for this role, with some flexibility around the third working day. As a Customer Specialist, you’ll support customers with a broad range of banking queries and requests. With ASB offering a range of innovative digital banking solutions, you’ll also play an important role in helping customers understand and feel confident using the different banking options available to them.No two days are quite the same. You’ll be connecting with a wide range of customers, asking the right questions to understand their needs and helping them find the banking solutions that work best for them.Ō pūkenga | About you: This opportunity will suit someone who genuinely enjoys connecting with people, thrives in a busy customer-facing environment and is keen to build a career in banking.We’re looking for someone who:<ul><li>Brings a genuine passion for delivering great customer experiences</li><li>Is confident building relationships and connecting with people from all walks of life</li><li>Can learn quickly, adapt and respond positively in a busy environment</li><li>Is comfortable asking questions to understand what customers really need</li><li>Has the confidence to educate customers on digital and self-service banking options</li><li>Can commit to working Monday and Saturday each week, with flexibility to agree the third working day </li><li>Is keen to learn, develop and build their career with ASB</li></ul>Previous banking experience isn’t essential. Strong customer service experience, curiosity and a willingness to learn will set you up well.What&#x27;s in it for you: This is a great opportunity to join our Advice Centre network and build a career that can take you in multiple directions across ASB.You’ll join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.You will also have access to:<ul><li>A competitive market salary</li><li>A broad range of exclusive Staff Banking Benefits</li><li>Health, Life and Income Protection Insurance</li><li>Strong professional development opportunities</li><li>A dynamic and supportive team environment</li></ul>Me pēhea te tono | How to apply? For additional information, please see the attached Position Description. To register your interest in this position, please apply online.If you would also like to be considered for our part-time Customer Specialist opportunity at Paraparaumu, please let us know as part of your application. Successful candidates will be required to undertake several pre-employment checks which will include, but are not limited to, Police Check, Credit Check, AML Compliance and verification of qualifications, and may include checks both here in New Zealand and overseas.

ASB Bank Limited

Customer Specialist | Porirua | Permanent Part-Time, 24 Hours

Customer Experience &amp; Service Design Manager <ul><li>Shape better end-to-end experiences across our Passenger businesses and influencing a major transformation programme </li><li>Senior manager-level opportunity leading a team while staying hands-on with customers, operational teams crew and the work </li><li>Play a leading role in bringing the new Interislander ferries and services to life; Wellington based </li></ul> Position Description He kōrero mō mātou | About us At KiwiRail, we&#x27;re proud to connect people, goods and communities across Aotearoa. Through Interislander and Great Journeys New Zealand, our Passenger business delivers some of the country&#x27;s most recognised transport and tourism experiences. Our Passenger experiences span some of Aotearoa’s most iconic journeys. We’re looking for a customer experience leader who can help us make those experiences even better and accessible, with a major immediate focus on the next generation of Interislander. This is an opportunity to influence experiences across digital, terminal, onboard and frontline touchpoints, turning customer insight and good ideas into practical change. And with new ferries on the horizon, you&#x27;ll be right at the heart of defining what the future Interislander experience looks and feels like for our customers and our people. He whakamārama mō te tūranga mahi | About the role Reporting to the Head of Customer, Product &amp; Brand – Passenger, this is a senior leadership role responsible for leading the design and customer readiness of the future Interislander experience as part of the Ferry Replacement Programme, and broader Passenger services. We&#x27;re looking for someone who is equally comfortable thinking and doing. You&#x27;ll lead and coach a small specialist team, but you&#x27;ll also stay close to the work: listening to customers, engaging crew and frontline teams, facilitating conversations, working through problems, testing ideas and helping turn insight into action. You&#x27;ll bring strong customer experience and service design thinking, helping translate customer needs and approved propositions into experiences that are practical, connected and deliverable. Spanning discovery and booking through to terminals, boarding, onboard services, disembarkation and post-travel, you&#x27;ll establish the blueprints and plans to help ensure future experience works seamlessly across physical, digital and frontline touchpoints. You&#x27;ll work alongside Product, Operations, Digital, Marketing, Revenue, People and ICT, bringing people together around the experience we&#x27;re trying to create, influencing senior stakeholders and programme decisions to ensure customer requirements are considered early, tested effectively and embedded into delivery plans. This is a highly collaborative leadership role requiring strong strategic thinking alongside the ability to turn customer ambition into practical, operationally achievable experiences. Your key responsibilities will include: <ul><li>Leading customer experience and service design across Passenger business, with a major focus on shaping the future Interislander experience and Ferry Replacement Programme. </li><li>Designing connected end-to-end customer journeys across digital, terminal, vessel and frontline experiences. </li><li>Turning customer insight and approved propositions into action, through practical service blueprints, experience standards and operational requirements. </li><li>Leading, coaching and developing a team of three, providing clear direction and priorities while staying hands-on and close to the work. </li><li>Working closely with customers, crew and frontline teams, listening, engaging them early and using research and insight to shape better solutions. </li><li>Bringing fresh thinking and constructive challenge, questioning established ways of working while bringing people with you. </li><li>Embedding accessibility and inclusive design across physical, digital and service experiences. </li><li>Leading Passenger’s CX and service-readiness contribution to the Ferry Replacement Programme, including customer and frontline trials, testing and clear acceptance criteria. </li><li>Identifying and maintaining visibility of CX gaps, dependencies, readiness risks and decisions, driving these towards resolution at pace. </li><li>Balancing customer outcomes with commercial priorities, cost, programme milestones and operational feasibility, while building strong cross-functional ownership and handover. </li></ul> Ngā pūkenga e rapu nei mātou | What you&#x27;ll bring You&#x27;re comfortable zooming out to see the whole customer journey, then zooming straight back into the detail to help solve a problem. You&#x27;ll bring: <ul><li>Strong experience in customer experience, service design, customer strategy or service transformation, with evidence that you&#x27;ve turned insight into real customer and operational outcomes. </li><li>Practical experience translating customer insight into end-to-end journeys, service blueprints, experience standards and operational requirements. </li><li>A hands-on approach. You&#x27;re as comfortable talking with frontline teams, running a workshop or testing an idea as you are influencing senior stakeholders. </li><li>Genuine curiosity and strong listening skills. You seek to understand before reaching for the answer. </li><li>The ability to engage frontline teams and design with people, not just for them. </li><li>Strong people leadership, with the ability to coach, give direction and build confidence and capability in your team. </li><li>The confidence to challenge established ways of working constructively, without losing the people you need to bring with you. </li><li>The ability to work through ambiguity, make sense of complexity and move at pace rather than wait for perfect information. </li><li>Practical service-design capability across physical, digital and human experiences. </li><li>Sound judgement. You understand that a great customer experience also needs to be operationally achievable and commercially sensible. </li><li>The confidence to influence across a complex programme without needing to own the programme itself. </li><li>Strong communication skills and disciplined management of priorities, requirements, risks, decisions and dependencies. </li><li>Experience in transport, travel, tourism, hospitality or another complex operational environment would be valuable, as would experience working alongside major capital, engineering or technical programmes. </li></ul> Nōu te rourou | What&#x27;s in it for you Few CX roles give you the opportunity to influence something this tangible. You&#x27;ll help shape experiences that customers will see, use and remember, across our ferries, terminals, digital channels and frontline services. You&#x27;ll work alongside the people who understand today&#x27;s operation best while helping imagine what could be different tomorrow. And you&#x27;ll have the opportunity to leave behind more than journeys and service blueprints: better experiences, stronger capability, and ways of working that continue long after the work is rolled out. <ul><li>Shape the end-to-end experience customers will have across the next generation of Interislander services. </li><li>Influence customer, digital, operational, terminal and vessel experiences from design through to readiness. </li><li>Work on complex customer challenges where your thinking and recommendations can directly influence future services. </li><li>Play a key role in ensuring new services are ready to deliver a safe, accessible, consistent and high-quality experience for customers. </li></ul> Kua rite, kia rite | Ready to make a difference? If you&#x27;re an experienced customer experience or service design leader who can bring together strategy, customer insight, people and operational delivery, we&#x27;d love to hear from you. Join KiwiRail and help shape the future Interislander experience, creating stronger connections and memorable journeys for customers travelling across Te Moana-o-Raukawakawa, the Cook Strait. Applications close: Thursday 5 November 2026

Customer Experience and Service Design Manager