Resident Experience Manager | Cambridge (St Andrews Village), Cambridge
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Metlifecare

Resident Experience Manager | Cambridge (St Andrews Village)

  • Posted 5d ago
  • On Site
  • Part Time

Cambridge

Job Description

  • Create engaging experiences and a strong sense of community for our residents
  • Permanent part-time role – 20 hours per week
  • Excellent staff benefits on offer!


Are you passionate about people, community and creating experiences that bring people together?


About the role


We are looking for a Resident Experience Manager to join our established and welcoming Metlifecare St Andrew’s Village in Cambridge .


This is a hands-on, people-focused role responsible for creating an engaging and connected resident experience across village life. You’ll plan and coordinate events, outings and activities, support new residents as they transition into the village, manage resident communications, and help connect residents with wellbeing and community services. You’ll also build strong relationships with residents, families, local groups and service providers, while helping create a vibrant, inclusive and welcoming community.


This is a permanent part-time position - 20 hours per week, normally worked Monday to Friday, with flexibility around how the hours are structured. We’re happy to discuss your preferred working days and hours at interview. Some flexibility may also be required from time to time to support resident events and functions.


Key responsibilities include:


  • Plan and coordinate engaging village events, activities, outings and resident experiences.
  • Build a strong sense of community, belonging and connection across the village.
  • Support new residents through their transition into village life, including welcomes, introductions and buddy initiatives.
  • Build strong relationships with residents, families, community groups and local service providers.
  • Manage village communications, including newsletters, notices, event promotions and digital platforms.
  • Encourage resident-led activities, volunteering and community participation.
  • Help residents connect with appropriate wellness, community and support services while maintaining their independence and choice.
  • Gather resident feedback and identify opportunities to continually improve the resident experience.


These responsibilities reflect the broader REM remit in the job description, including resident transition, engagement, wellness, communications and continuous improvement.


About you


We are looking for an organised, enthusiastic and approachable person who enjoys connecting with people and creating a great community experience.


You will have:


  • Experience in events, customer or guest experience, community engagement, hospitality, customer-facing administration or a similar people-focused role.
  • Strong event planning and coordination skills.
  • Excellent communication and relationship-building skills.
  • Good digital skills and confidence using online platforms and applications.
  • The ability to work independently, organise your time and take initiative.
  • A First Aid Certificate and full driver’s licence – essential.
  • Experience in retirement living, aged care or supporting people through life transitions would be an advantage.


If you enjoy bringing people together and want a role where you can have a genuine impact on the everyday experience of our residents, we’d like to hear from you.


About Us


Established in 1984, Metlifecare is a leading owner and operator of retirement villages across New Zealand. We create communities where our residents can continue to live vibrant and fulfilling lives.


Staff Benefits Include:

  • Paid wellness days
  • 1 paid day of leave to celebrate your birthday each year
  • Health Insurance – automatic cover free to all permanent staff
  • 26 weeks of parental leave on full pay and 5 days paid leave for partners
  • KiwiSaver payments continued for those opted in over the age of 65 years
  • Employee Assistance Programme (EAP)
  • Refer a friend incentive of up to $1000*
  • Access to thousands of online training modules and courses
  • Education, development and training support


How to Apply


Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home


Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies.


Follow us on our socials @metlifecarecareers


Please note that identification and work eligibility documentation is required with your application.

Desired Hard Skills

  • First Aid
  • Community Engagement
  • Communication Skills
  • Event Planning
  • Digital Platforms

Desired Soft Skills

  • Approachable
  • Enthusiastic
  • Initiative
  • Organised
  • Relationship Building

Benefits & Perks

Culture

  • 🎂 Birthdays Off
  • 🩺 Health Insurance
  • 💼 Life Insurance
  • 💚 Counselling Services
  • 🌿 Wellness Program
  • 🏥 Subsidised Health Insurance
  • 📈 Professional Development
  • 🛂 Visa Sponsorship
  • 🏎 Competitive Salary
  • 🎉 Employee Discounts and Rewards
  • 📣 Referral Bonuses
  • 🏆 Performance Bonus
  • 💻 Company Supplied Technology
  • ⛑ Uniform Provided
  • ⏰ Flexible Work
  • All these are for permanent staff and include Kiwisaver payments continued for those opted in over the age of 65 years
View All
  • 💰 Wage Equality
  • 💸 Living Wage
  • 🌐 INZ Accredited Employer

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