Tier 2 IT Support Specialist, Auckland
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Hiring for MiIT

Tier 2 IT Support Specialist

  • Posted 1w ago
  • On Site
  • Full Time

Albany, Auckland

Job Description

Please Quote Reference Number 18613


  • Tier 2 IT support role with a boutique Auckland MSP
  • Troubleshoot complex technical issues across client environments
  • We pay for skills, not just titles - salary is above market rate


About Us


MiIT Limited is a 100% Kiwi-owned Managed Service Provider based in Albany, Auckland, delivering IT solutions and support to businesses across New Zealand. We partner with clients across a range of industries, providing everything from cloud infrastructure and cybersecurity to VoIP and managed backups. Our reputation is built on reliability, straight-talking advice, and genuinely solving problems for our clients.


About the Role


We're looking for a Tier 2 IT Support Specialist to join our growing team. This is a hands-on role for someone ready to take on complex, escalated issues - networking, servers, firewalls, and everything in between - with a genuine path to grow into a Tier 3 position.


Ready for more? Good. We need someone who tackles hard problems head-on, not someone who waits to be told what to do. Training's on us - ambition's on you, with a clear track to Tier 3.


What You'll Be Doing:


  • Handling escalated support tickets, diagnosing and resolving complex technical issues
  • Supporting and maintaining client networks, servers, and firewalls
  • Managing and troubleshooting Microsoft environments (365, Windows Server, Active Directory)
  • Configuring and supporting 3CX VoIP systems
  • Managing Sophos security solutions and firewall configurations
  • Logging, tracking, and managing work through Autotask (or similar PSA/ticketing tools)
  • Liaising directly with clients - explaining technical issues in plain language and keeping them updated throughout resolution
  • Working alongside the wider team to escalate or collaborate on more complex projects as needed


What You'll Bring:


  • Previous experience working within a Managed Service Provider (MSP) environment
  • At least 2-3 years of service desk experience
  • Confident managing tickets and SLAs through a job-tracking system, with the ability to prioritise effectively under pressure
  • Experience with a PSA platform such as Autotask
  • Broad technical exposure across the Microsoft stack, networking, hardware, Apple devices, Remote Desktop Services, backup and imaging technologies, MDR/EDR tools, and virtualisation platforms such as VMware and Hyper-V
  • Hands-on experience with hardware builds, software installations, and site changes/deployments
  • Sound problem-solving, escalation management, and cross-team coordination skills
  • Excellent verbal and written communication - confident on the phone and genuinely customer-focused
  • A track record of proactive, self-directed learning
  • A strong team ethic - you pitch in and support the wider team
  • Legal entitlement to work in New Zealand long-term


What We Offer:


  • We pay for skills, not just years in the seat - salary is above market rate
  • Fully paid training and certifications
  • A supportive, hands-on team environment
  • Real variety - no two days the same, working across a diverse client base
  • A clear path to progress into a Tier 3 role as you build your skills


How to Apply


Apply now with your CV and a short cover letter telling us why you're the right fit.


Please Quote Reference Number 18613

Desired Hard Skills

  • Active Directory
  • Firewall Management
  • Microsoft 365
  • Network Troubleshooting
  • VoIP Systems

Desired Soft Skills

  • Communication
  • Customer Focus
  • Problem Solving
  • Self Learning
  • Teamwork

Culture

  • 🌈 Rainbow Tick
  • 💸 Living Wage

Job Schedule

  • Monday to Friday

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