Guest Service Agent, Windwhistle
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Fable Hotels and Resorts

Guest Service Agent

  • Posted 2w ago
  • On Site
  • Full Time

Windwhistle

Job Description

“A story that stays with you”


At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.


Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!


The world is yours to explore, so join us today to start an adventure of a lifetime!


About the role:


The stunning Fable Terrace Downs Resort, just an hour drive away from Christchurch, boasts a championship style golf course, restaurant and villa accommodation. We are now looking for a strong Guest Service Agent to be a key player in our Front Office team!


The Guest Service Agent role is to deliver professional 5-star reception services to our guests.


Full-training will be provided if you have the right attitude and willingness to learn. This role will provide you with many staff benefits as well as the opportunity to grow your career in hospitality.


Due to the remote location of the Resort, you will preferably have your own transportation.


Key responsibilities


  • Working as part of a team on a rotating roster including public holidays
  • Ensure an efficient and professional reception experience for guests
  • Handle daily guest check-in and check-out
  • Attending to calls and other guest enquires
  • Demonstrate and maintain high level of guest services
  • Comply with Resort's security, fire regulations and all health and safety legislation
  • Able to upsell products and services, as well as increase guest satisfaction
  • Completing reservations and all other duties assigned by Front Office Manager


Skills and requirements


  • Previous hospitality experience in reception/front office
  • A current Driver's License is highly advantageous
  • Reliable and punctual
  • Can-do, enthusiastic attitude that consistently delivers exceptional guest engagement
  • Excellent communication skills, both written and verbal
  • Attention to detail and accuracy
  • Ability to multi-task
  • Current eligibility to work in New Zealand
  • Immaculate personal presentation and grooming standards


What we offer at Fable:


  • Paid Birthday Off
  • Endless career and growth opportunities
  • Flexible work schedule to suit your lifestyle
  • Fantastic rewards and recognition initiatives
  • Free access to hundreds of online Hospitality courses
  • A variety of amazing corporate discounts


Sound like a good fit? We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.

Desired Hard Skills

  • Communication Skills
  • Guest Services
  • Reception
  • Reservations
  • Upselling

Desired Soft Skills

  • Teamwork
  • Attention to Detail
  • Enthusiasm
  • Multi-tasking
  • Punctuality

Additional Compensation

  • Paid Birthday Leave

Benefits & Perks

Culture

  • 🎂 Birthdays Off
  • 📈 Professional Development
  • 🎉 Employee Discounts and Rewards
  • ⏰ Flexible Work
  • 🌐 INZ Accredited Employer

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